Irctc — TDR Request Repudiated Through EDR/ECRS

Dear IRCTC Customer Support,

I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration regarding the recent ticket refund request I filed for PNR Number [protected]. Despite the train being delayed by a substantial five hours, my Ticket Deposit Receipt (TDR) was unjustly rejected.

I filed the TDR with a legitimate reason, "Train Late More Than Three Hours, " along with the fact that I did not travel due to the unreasonable delay. However, I was shocked to receive a rejection notice citing the reason as "Invalid TDR Timestamp: DELAY."

I would like to bring to your attention that the delay of the train was well-documented and widely acknowledged by fellow passengers and railway staff. This delay caused significant inconvenience and disruption to my travel plans, forcing me to abandon the trip altogether. Given the circumstances, I find it extremely unfair and frustrating that my refund request was rejected without proper consideration.

I kindly request a thorough review of my case and a resolution that aligns with the Indian Railways Refund Rules, as stated in the document at https://contents.irctc.co.in/en/Refundrule2015.pdf. I believe I am entitled to a refund for the ticket cost, and I urge you to rectify this issue promptly.

I have attached relevant documents, including my ticket and proof of the train's delay, to support my claim. Please consider this evidence during your review process.

I look forward to a positive and swift resolution to this matter. Your immediate attention to this issue would be greatly appreciated.

Thank you for your understanding and cooperation.