Irctc — Ticket booked but PNR is not generated

I booked the tickets money paid and it returned to irctc site and showing not processed try again. I checked in "Last pending Transaction History" it is showing "payment requested" when i click on transaction id, it is showing booked, but no PNR no. Please find following details: Transaction ID : [protected] Train No./Name: /12281 / BBS DURONTO EXP Quota: TATKAL (tq) Date of Journey: 15-march-2017 Date Of Boarding: 14-march-2017 Class: SLEEPER CLASS (SL) From :BBS TO NDLS, I called customer care and explained the senario she said wait for 5 min if you get PNR then ticket is booked other wise no. I asked her take is as compaint she said I cant?? ONE QUESTION TO IRCTC GUYS IS, HOW CUSTOMER CAN PROCEED IN THIS SITUATION ??? Firstly, we cant wait for 5 min since it is tatkal quota no tickets will be available.. Lets say if we dont wait and proceed for booking another ticket and let say PNR is generated for previous booking double money is wasted, since if we cancel ticket of tatkal no money refunding... Please do some thing.

Amount deducted ticket not booked
Dear Sir,

With reference to transaction no. [protected] dated 10.01.2017 while booking ticket through irctc, an amount of Rs. 231 was deducted but ticket has not been booked/generated. Due to deduction I was unable to book ticket again.
Kindly look into the matter and refund the amount as soon as possible.

mob [protected]

Amount deducted ticket not booked
Dear Sir,

With reference to transaction no. [protected] dated 10.01.2018 while booking ticket through irctc, an amount of Rs. 231 was deducted but ticket has not been booked/generated. Due to deduction I was unable to book ticket again. train no 19262 JOD 09/02/2018 from Karwar to Mangaluru JN
Kindly look into the matter and refund the amount as soon as possible.

mob [protected]

Amount Deducted, status: Booked, But PNR not shown
Trans ID: [protected]

Sir,
I have booked train ticket from Anand vihar to Firozabad, Money deducted from bank but ticket not generate or received.
User ID:- Luckyman
Mobile No:- [protected]
Email :- [protected]@gmail.com

Confirm ticket booked but when checked online it says flushed pnr also do not receive eTicket on mobile number. pnr number is [protected].