Irctc — Ticket Booking process

Address:

Bangalore, Karnataka

I tried booking my train ticket for me and my family on IRCTC. They have this new option where we can select to book only if we get confirmed lower birth, I selected that, but they deduct the money from my account and then show that the lower birth is not available! They give the option to continue or cancel, I cancelled here and the transaction failed but my money is deducted and will now be refunded after 3-4 days! I did this 3 times as I desperately needed to book tickets and needed a lower birth for my father, but due to this problem I ended up with Rs 35000 stuck with IRCTC and still no ticket booked. And now I didn't have any further money to make the booking! This is the dumbest payment method available on a website. How can you deduct the money then show the availability of the seats!