Irctc — Ticket Refund and cancellation failure

Address:

Ernakulam, Kerala

I, Muhammad Sadiq booked two sleeper class tickets through irctc on[protected] from vadakara (BDJ) to ankamali (AFK) (train no:16348) with pnr number :[protected]. the bookeng status of tickets are w/l 66, 67. date of jrny was[protected]. Due to chance of not confirming those tickets, i have booked Tatkal tickets for same journy. and i tried to cancel the tickets. but due to their site maintenance i was unable to cancel my tickets. so one ticket get confirmed (s4 67) other not(w/l 7) on[protected].. but till now i didnt get the refund amount back in my account.