[Resolved] Irctc — Train canceled but refund not issued | |||
Hi, I had booked tickets for 09724 premium train to nagpur from chennai. But the train got canceled and i was informed only 2 hours before the departure. I tried to file TDR/cancel the ticket but was unable to do so. So i thought, since railways has canceled the train, they will directly issue the refund. But its been close to 2 weeks since i received the refund. Now when i called irctc and checked, they tell me i should have canceled the ticket within 72 hours. Thats the rule and now we cannot issue the refund. how would a customer know all the rules. while canceling the train, they should have stated in a message about the rule. now they are not refunding even a single paisa. Regards Gopal Bhattad Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint. | |||
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