Irctc — Train Cancelled but amount not refunded

Address:

Chennai, Tamil Nadu

I had booked a tkt through IRCTC website as per details below: Train Name - Sanghamitra Express, Train No. - 22351 Dt. of Journey - 20/06/2015 Class - 2A PNR No. [protected] At the time of booking the tkt was waitlisted but later confirmed. It should be noted that the above train scheduled to depart from Allahabad on 20th June, 2015 was cancelled. There was no information of the said train cancelled from IRCTC. Upon reaching the station it was informed to me that the train has been cancelled. In the above circumstances, since my travel to Chennai was urgent I had to make alternate arrangements . Since the train was cancelled it was presumed by me that IRCTC would refund me the amount. I waited till today but till date I have not received any refunds for the above tickets. I tried calling customer care of IRCTC and discussed the matter with an agent named Ms Kavita at around 11.30 pm. I was taken aback to be curtly informed that I would not get any refund as I had to cancel the ticket. I fail to understand when the train itself was cancelled than how can Railways or for that matter IRCTC expects the consumer to cancel the ticket themselves. They should have refunded the amount for all the tickets booked for that train. Further more Railways and IRCTC were so ignorant that they never bothered to inform us about the train being cancelled. I would like you to please look into the matter and arrange justice to the consumers. This is total violation of consumers right and harassment meted out to the customers by a leading Government organisation like Railways.