Indian Railway Catering & Tourism Corporation [IRCTC]

Irctc — Train cancelled but Money not refunded

Sangram Thakur

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have filed TDR for refund of money due to train cancellation. Irctc sends me the below reply. "With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : CCR160515V01037 and the reason being : 'Miscellaneous' How can they say like this. The train got cancelled we had to suffer a lot due to that and then too they are saying that your money will not be refunded. Seriously annoyed. Kindly see to this matter. Details: Booked Tickets History Pnr Number: [protected] Transaction ID: [protected] Train No: 12321 Train Name: HWH MUMBAI MAIL From Station: SATNA(STA) To Station: MUMBAI CST(CSTM) Date: 09/5/2015 Class: 3A Boarding: SATNA(STA) Resv Upto: MUMBAI CST(CSTM) Quota: General

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Comments

eraka81

from Noida, Uttar Pradesh

Train no 12910 / BDTS GARIB RATH was cancelIed on 27 May 2015 but my money was not refunded.

When i called irctc customer care, they told that in case of train getting cancelled, you need to cancel the ticket within 72 hrs. But how would one come to know of this rule if you don't inform immediately. There was no sms or any other information saying that the train has been cancelled and if you want your money back then go to irctc portal and cancel your ticket. What is the logic of not returning the money if you cancelled the train and din't provide any service at all? Please refund my money back to the same account through which this ticket was booked. Below are the ticket detaiks. Awaiting for your response.

Transaction ID: [protected]
PNR No [protected]
Train No./Name: 12910 / BDTS GARIB RATH
Date of Journey:27-May-2015
Date Of Boarding: 27-May-2015
Class: THIRD AC (3A)
From: H NIZAMUDDIN (NZM)
To: BANDRA TERMINUS (BDTS)
Total amount :Rs 3839.94

anand1910

from Mohali, Punjab

date of journey--- 23/6/2015
train ---- ms-gaya express
I have booked a ticket in above train on above date in 2nd AC. The train was cancelled. I anyhow returned from chennai and reached varanasi on 26th, I filed a TDR on 27th, But they regretted saying late filed TDR.
The amount is 7500 approx.
When the train is cancelled it is not my mistake. So i should get my money back.
PNR No [protected]
Train No./Name: 12390 / MS GAYA EXPRESS
Reason for TDR Registration Failed: Invalid TDR Timestmap : TRAIN CANCEL