Irctc — Train delayed for more than 12 hours

Address:

Gurgaon, Haryana

I have booked tickets under Tatkal scheme for journey from Agra to Delhi in Swarna jayanti express on[protected] as the scheduled time is to arrive at agra statiion is 14.05 on[protected] but the same has been arrived at around 3.00 am on[protected] and i filed TDR on[protected] with the reason that train has been delayed for more than 3 hours. On may 21st I received a mail from [protected]@irctc.co.in that refund has been refused on the ground that there is no delay in train timings. On that day we waited in the agra station for more than 6 hours for the train as there were no trains to delhi from agra as some thing has happened all the trains were delay on that particular day. Is there any remedy to prove that train was actually delay and can get back my refund. Regards Subrahmanyam PL