Irctc — Train missed because of wrong train status provided by 139 - Severe Inconvenience Caused

Address:

Chandrapur, Maharashtra

This is a complain regarding the operator providing wrong train status on 139. The incident happened on 16th Jan 2015, around 10PM. We had booking for two passengers in 3AC for below travel: Train number: 15024 Train name: YPR GKP Express Boarding station : Chandrapur (CD) Departure time : 10:14 PM. PNR: [protected] We were continuously checking running status on mobile application. It showed train is running 111 minutes late, last refresh time was 9:30 PM. We made 3 calls to 139 to re-check running status. We were told that train is running around 1 hr 45 mins late. 10:00 PM -> 1:33 seconds 10:02 PM -> 1:13 seconds 10:04 PM -> ~ 1 minute But at 10:30 PM, when we checked again, we found that train has already departed on time. This left the passengers totally helpless on a winter night, when they had to travel urgently to Indore. I need an explanation of above mentioned situation.How can 3 different people on 139 helpline give wrong information? How can indianrail.gov.in show wrong status? Moreover when we filed TDR (was filed within 2 hrs of departure time), it has been rejected with a reason as "Invalid Timestamp". How can a timestamp value be invalied? Timestamp is taken from the system and not manually entered. How can we get a compensation for all the trouble the passengers had to go through to reach Indore from Chandrapur on a winter night with a runtime ticket????