Irctc — worst railway in the world (Indian railway)

my mom, dad & sister in law was going Hwh to Raipur (train no.-12906, date-20.06.15, pnr-[protected], 3AC).at the compartment their hand bag was stolen (where was atm, ticket, money, etc).all neighbor passenger was see the all things. after that TT was very worst person who misbehaves with my family and charge for new ticket, but they have no money a co-passenger helped them. and tt made a new ticket for same berth.my mom & dad both are senior citizen.