Irctc — wrong amount deducted

Address:

Indore, Madhya Pradesh

Dear sir, I have booked a ticket of PNR Number [protected] and transaction id [protected] from bhind to indore journey date 07.06.14. i got cancelled the ticket on 5th june 2014 around 3 to 4 pm which is 48 hrs before the departure of the train.Train Departure time is 7th June 8PM..The deduction amount should be Rs 60/- per ticket but Rs 80 per ticket was deducted. Also if it is with in 48 hrs then 25% of the ticket amount should be deducted but how Rs80/- per ticket is deducted. kindly clarify me? I have also not get any refund till date after 11days of cancellation of my ticket.i called the CC they are telling some gateway issue.but when i will get my refund.i am also sending to clarify me the details but i got the reply with amended rules for cancellation .i know all the rules for cancellation .i am asking about the clarification of Rs 80/- per passenger deduction, i am getting the reply with attached rules but there is no clarification. i have send 3 mails but i got only one reply with rules. so i am sending you the mail, so that tell me the details 1) How Rs80/- per passenger deducted ? 2) Why refund is late and when i will get my refund ? just answer me the above two questions .do not send me the rules again.it is available on Irctc site.i am sending no of mails but no reply from irctc side. The reference nos are [IRCTC #4155224] and [IRCTC #4150459] but not getting any reply Regards saroj nayak mob:[protected]