ISA Global — Refund not giving

I paid 60000 on feb 28/2/23 they told me that you have crs score of 469 and after payment was paid they told me your score is coming to 440 i told then i do not want to process and please refund me they are telling me no we cannot refund as per agreement but i told then cut your charges 5000 or 6000 for 20 days and provide me the refund but still they are telling me no, i have collected those money on ver hard basis and they are not refunding i need help.