[Resolved]  ISA Global — not worth the money in my opinion

Address:Pune, Maharashtra

I attended their seminar, which was pretty decent, but towards the end one thing became clear that primary focus was monetisation and not real interest in answering queries, if the query wasn't what they were prepared to answer. I personally did not really mind as with my busy life and schedules, i was willing to pay as long as i got the proper services and job done right to save me time and hassle.

This last part is where things fell apart, and to me i felt like i made a really stupid mistake in signing up with them.

After seminar, when you connect with them, right way it comes to money that will charge you xyz amount and usually they give you 2 to 3 different payment schedules, with all of them having first batch of payment close to ~40k with service inclusions being highlighted as:
- a welcome kit (Through courier only)
- skill assessment guidance + assistance
- ielts training only “as a complimentary service”

Once you make the payment, you get a package, the kit is basically a book of some facts about canada one can google (But can be useful for some), along with a contract for you to sign and courier back. And by now when you start to realise that this may not be good for you, you have already made the payment, and you cant get a full refund as per contract as they charge you a considerable deductible for refund requests as per contract. To me this was weird being forced (In a way) to sign and share a contract which should have been disclosed before the payment.

In terms of language, won't get into too many details but basically the contract all of a sudden states that the payment you did was for ielts training which was supposedly complimentary. And in name of training they just share some pdf books, videos and sample tests, all of which can be obtained, in fact better material can be obtained with few mins on google, and thats pretty much the extent of it. They say they are available for queries, but a person paid for start to finish training and not self study.

In terms of eca or skill assessment. They just create your profile on wes or other relevant website, something again which one can do in few minutes online themselves, and then leave it again all up to you.

So they just basically act as more of an information hub, information that is readily available with few clicks on internet. So to me it was just a big waste of money close to 45-47k, and i chose not to proceed with them any further due to this experience and the potential of any more payments ending up being just further waste.

Also because i did not make any further payments with them for any further steps and stopped availing their services after this experience in first major part, i would not be the right person to comment on their level of service and experience i may have had, in case i had chosen to proceed. It could have been better, or it could have been worse instead. Not for me to say, as i chose to stop my services with them at this point.

I don't advise anyone to not choose them, they definitely seem to have several success stories as well with all the positive reviews on them out there. Its just my experience was not good and now i just advise people to be careful and cautious and ensure they do their research and be absolute clear on what they are choosing to pay for.
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Sep 23, 2019
Complaint marked as Resolved 
Currently in discussion with ISA on issue, so for the time, temporarily marking it resolved
Oct 02, 2019
Updated by smittal1991
No resolution, so original complaint / opinion piece stands the same.
Complaint comments 

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If you have a genuine grievance, there is always a resolution possible. Our agreement provides a proper escalation process and if still have any grievance after that, there is a resolution process provided through arbitration. You can follow that if you wish to resolve your concerns.

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ISA Team

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