ISS Hicare — home cleaning service

Address:

Mumbai City, Maharashtra

Cheats!!!
I have paid for the hicare annual package for deep cleaning services for my 2bhk apartment after being inundated with calls by hicare sales dept/agents, promising deep cleaning by their highly trained professional team, with a supervisor as part of the team, to ensure that the service is done as promised!

On the 23rd of october, their so called professional team arrived with no uniform and a ‘state of the art’ broken down vacuum cleaner!

They started to clean the first bedroom and bathroom at 11am and at 2pm, the vacuum cleaner simply stopped working after having worked on & of[censored]ntil then!

There were two helper kind of men-one who was absolutely useless, and another who was supposedly cleaning the bathroom but only wiped it with a blue small piece of cloth!! Instead of achieving cleaning of my bathroom, he managed to drop a glass shelf that was fixed with a bracket, and broke the glass and the electric dental floss machine on it!
I have pics as evidence of the ‘scrubbed & cleaned’ tiles and taps, and the ‘cleaned’ lights & fan! And this, after my having brought it to the attention of the ‘supervisor’ who made him ‘clean’ again!!!

Deep cleaning services include windows, grills, blinds etc but i have pics of how badly it was cleaned!!

Although they are supposed to clean/vacuum the bed, and furniture, air conditioner, etc - it was obviously not done properly as the pics will show!

I had called hicare and the vendor for cleaning the wall of my bedroom with cleaning agents, at extra charge-but the manner that it was done was ridiculously astonishing!!! It was done only in patches and when i showed suraj the stains still existing, he said it won’t go! I asked for his sponge and solution, and wiped it myself, and it went in a jiffy!!! Trained professionals!!!?? They just didn’t care to do it properly!!

They called their office dotfree for replacement of vacuum cleaner at 2.30pm and told me a replacement was coming, so they would break for lunch and come back. Mr pawar also spoke to me and assured me that he would send another team within an hour to do the work properly! But when they came back at 3.30pm, nothing/nobody had come from their office!

This team packed up as there’s no point cleaning without a vacuum cleaner! But they just poured the dirty water with the kachra into the toilet pot, cleaned out something else in the wash basin and left it as it was!!! My house was a mess!!

I had taken a day off from work, postponed all my official work to accommodate them-had booked their appointment a week ago, and hicare does such an irresponsible job!!!??

After having spoken to several of hicare’s personnel yesterday including yogesh, manish, dhurvesh, who promised to sort this out by 11am next morning; i got no response till 12 noon that day!!

When i called their number[protected] at 12 noon today and asked to speak to the in charge, i was told by the operator anjali that i cannot speak to the in charge but can leave a complaint! On insisting, she finally connected me to a mazar who claimed to be the floor supervisor but again was dilly dallying and saying ‘will speak to the dept and will arrange call back, etc etc!’!!! I

It is more than 4 days now and i have not received any call back as yet-which please note!! I have made a written complaint together with pics as evidence but no response nor refund!!!

This amounts to cheating and taking money from consumers by making completely false promises!!!

I demand full refund and compensation for the damages, and for all the inconvenience to me and my family due to their false promises asap, else i will be forced to take the legal recourse!

Pls also note that all my teleconversations have been recorded too, and i have enough photographic evidence of the cheating practices of hicare! I have all the calls and messages soliciting my business for deep cleaning services promising the detailed services that will be provided!!!