| Address: | Pune, Maharashtra | | Website: | hicare.in/contact-info |
I booked a service through Hi-care sales adviser Supriya on Friday-4th November, and also paid for their services in advance in the amount of 5k via credit card. Prior to payment they confirmed that the pest control services would be provided to me at my home location on Saturday -6th November between 11am to 1 pm - to which I agreed an went ahead and made the payment.
The next day, I received a call from the Wanawrie office at 11.30 telling me they need to reschedule my appointment due to unavailability of garbage bags and staff due to diwali holiday. To which I disagreed as I had confirmed in the beginning about the service to be provided on Saturday hence, made the payment of 5k in advance as well. I received 1 more call telling me they were able to arrange one technician, but it will be post my original appointment time of 11am to 1pm. To which I denied as I had was busy during that schedule and requested for a refund of my amount paid.
Supriya confirmed to me on Saturday -6th, that I would receive an email from their seniours about the refund on the same day. I waited all day long but got no response. I waited for another 2 days and called her on Monday- 7th Nov to which she confirmed I would surely receive a refund email on Monday (same day). But I still did not get any response.
On Tuesday, 8th November, I called up the Hi-care customer care on[protected] to request for a refund and she directed me back to the sales advisor. To my frustration, I was still not getting a response. I tried calling Supriya multiple times but she has not been answering my calls and avoiding me.
I feel cheated and undergoing mental trauma due to Hicare taking me for a ride and not even refunding me the money for which I have not taken any services. I have already raised a dispute with my credit card company. Please help.
regards
Rahul
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