Itc Hotels — Insult of guest by hotel staff

Respected Sir/Madam,

We are writing this mail as we were tourists n got insulted in your town….

We had asked them to finalise the room for 3 [protected]@ 4500 n they agreed but on the very 1st day of our day there was construction noise we told them we want to check out but they said no n changed our room to suite even in suite room there was disturbance next morning we told them we want to check out.They charged us 5000 n refused to stand on their words of 4500 per night.

Not only this a receptionist named SANGEETA suddenly took one dirty towel n said we have got this from ur room you have damaged hotel’s property.That towel wasnt ours we hadnt use it.She did that intentionally to insult us in front of everyone…That was so insulting she was even very rude to us….We told them it is not ours still u r showing us we will pay for it but she said no u pay 5000 n leave…She behaved as if she doesnt want any guest to stay in this hotel..Even RAHUL TIWARI was fraud….This hotel is cheater n fraud…

I hope you will look upon this matter and take some serious action so that it will not happen with any other tourist in your area..We come to contribute to your economy not to get being insulted…

Thanking you,
Yours faithfully
Ankur Shastri

Sent from my iPhone
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Sep 25, 2022
Updated by Ankur shastri
Regarding madhuban hotel dehradun
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