[Resolved] Itzcash Card — account suspended

made in china

from Delhi, Delhi

Sep 21, 2017

Address: 201014

I had opened account to book railway tickets as that time there were no other wallet services.
My account got blocked due to wrong pin entry and after many communications i sent my bank details and other id proof for verification. Mr. Vilas palanat has conveyed my billing address and my banking address are different hence not possible to refund my money.. I don't understand what has my wallet got to do with my banking address. What if i have an overseas bank account and i live in india.. This is a total scam that is the reason its cash is unsuccessful i contacted local delhi office no response maybe closed.. Like many distributors have.. I wrote to their top brass.. He replied with unkind words. He forwarded my complaint to mr. Mohite saying check if this customer is an imposter.. He is a joker and coward addressing consumers as imposters while his job is not secured i am sure he must have been sacked by now for not performing.. If he has guts face me address me personally.. Worst customer service.. I call they hang up email them i get automated reply.. Donot work with them.. They have a bad market rapport.. Opt for better wallets like payton or mobikwik

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Oct 7, 2017

Complaint marked as Resolved

Thank you consumer complaints team. You rock my 2year old problem was resolved within days. I wrote & called itzcash would not react after writing on your forum they called immediately and after submitting my documents problem was solved. Thank you for providing voice to the AAM AADMI. Best of luck

ItzCash Card customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

ItzCash Card Customer Care's response Dear Sir,

Kindly provide us your complete / correct contact details enabling us to speak with regarding the case.

Regards,
ItzCash Customer Care Team.

Verified Support

Sep 25, 2017

ItzCash Card Customer Care's response Dear Sir,

We are still awaiting revert for above mail sent, request you to pls reply at earliest.

Regards,
ItzCash Customer Care Team.

Verified Support

Oct 03, 2017

ItzCash Card Customer Care's response Dear Sir,

Spoken with Mr. Syed today on [protected] regarding the query and informed him to send the bank statement copy duly signed and stamped by authorized person of bank enabling our team to check and revert.

Regards,
ItzCash Customer Care Team.

Oct 07, 2017

Updated by made in china Dear consumer complaints.in Team..Congratulations because of your superb efforts Finally my problem is resolved after 2long years.
I called & wrote several times my voice was unheard. After I happen to accidentally discover your forum itzcash immediately called and this time effectively took action and I am a happy customer now.

Keep the good work thank you for providing voice to the AAM AADMI.jai hind

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Comments

ganesan777

Jan 17, 2020

I was opened ITZCASH wallet for mobile recharges. and i was tranfered money from friend's bank account 1000rs and i paid to him because 5 years ago i dont have internet banking.so i was transfered money from my friends bank account. after that i never use single transaction from my itzcash wallet. few days ago i was opened my itzcash wallets and showing my account suspended with 1011 rs balance. i called to customer care first time they cut my call and 2nd time i called again they told send your id, address proof with photo([protected]@itzcash.com).i sent all id proofs mail to them from my registered email address and name( ganesan). and i received this email from them

((Dear Sir/Mam,

Request you to furnish us with the below details in order to assist you and resolve your query:

a. Credit/Debit card/Net Banking Account Statement, which clearly shows the card number/account of charged amount and the billing address of the credit/debit card/net banking account.
Kindly note that the statement should be a recent one and should be of the same credit/debit card/net banking account used for this transaction. (for security reasons, we request you to provide only the first six and last four digit numbers eg. 411111xxxxxx1111). We only require a scan/fax of the header section of your customer's card/net banking statement, which contains this information.

b. A photo ID of the Credit/Debit Card/Net Banking Account holder whose Credit/Debit Card/Net Banking Account has been used for this transaction.
This may be any one of the following: -
1. Passport or National Identity Card or
2.PAN Card / Voters Card.

c. NOC letter of the Bank account holder incase amount transferred from different name account.)))

now they asking that friends old bank account details also now that bank account also inactive.how can i send bank details to them...? i was losed 1000 rs by this company ITZCASH.

if my itz cash wallet not with clear id details then why they received money from us and why suspending my wallet..?
they can refund money to that same account if my account suspended after 24hour..?

it seems to be this company SCAMS...if any account opened without clear id details then after transfered money in wallet then that account suspended.

good SACM ITZCASH...!!! good luck u got my 1000rs for free..:))