Itzcash Card — Card not delivered even after 2 months

I have placed an ebixcash order on Jan 18 2021 with order number RA[protected] through Awardco and haven't received it yet

PFB message and I didn’t receive any further message after that
“Dear Customer, your HDFC Gift Card XXXXXXXXXXXX0379 has been credited with INR 10000.00 on 08FEB21 01:25 PM and your available balance is INR 10000 If this transaction is not done by you, call[protected].”

I didn’t get any Serial number delivered to my email ID/phone number. I tried contacting the customercare, they said they would not be able to help without a serial number. But i haven't receive the serial number at all