[Resolved]  Itzcash Card — Complaint regarding the distributor

Address:

New Delhi, Delhi

Dear team, i rahul gupta my registered contact no is [protected], i have my distributor named gulshan (Contact no [protected]), i have been facing lot of difficulties since i have purchased the card of yours from this distributor1) when i purchased the the card for the first 4 months he never activated my card and i kept paying the fee for the usage of the card but i could not use the card, that can be viewed if the transaction history is checked by you.2) he is not a loyal person, one day by mistake i gave him 60, 000 rupees insted of 50, 000 he took the money and never said that you have given me the access amount by mistake, but that is my fault i should have told me that i need 10000 rupees of more value, but as per the business rules he should have helped us if we are making and mistake.3) he will never answer your call on time, and when you need the value on the card he will no provide the value and even he will say that if he has the i will be the last person to whom the value will be given, due to which i have faced a losshe promised me the value of 15000 thousand on dated 27/07/2014, then he didn't provide the value and again on 28/07/2014 he promised the value of same amount which again he didn't provide and not answered all his call's by me to him, on 29/07/2014 when i called him up he said he is coming to my store which he never turned up kept saying that he is coming in 15 min, when i had a argument with him he said give me the money first then i will provide the value to you and i will se that i have it then only but you need to give me the money and when i have the value i give you it can be today or tomorrow, he started abusing me. Know there are two options with me either you change my distributor or i will stop the services that i am using of itz and start using the other companies services. I have already made the complaint regarding this but only number has been provided to me nothing has been done of any sort. I have numbers of abhishek sharma [protected]varnendu ghosh [protected]ashish verma[protected]i hoping for the positive reply from you end regards, rahul gupta