Itzcash Card — Money is not updated in the ebixcash card

Address:

Ecospace, Bellandur, Bangalore,Karnataka- 560103

I have done the Amazon transaction with the ebixcashcard serial I'd: S[protected]
And my contact number : [protected]

The issue is Amazon has done the refund for the items which I cancelled but it's not updated in ebix cash card.

Find the reference id
Refund Reference
# 74332741185118496472788 - 549 Rs
# 74332741185118496814146 - 558 Rs
#74332741185118410672125 - 5789 Rs

Please help me on the same ASAP as it's already been 7 days - Mail has been sent to [protected]@ebixcash.com but no reply from them