Itzcash Card — My ebix card not working inspite of balance present in it and validity present

Address: Hdfc india

I had this gift card ebix cash card by hdfc of amount 5000 of which 2500 I had used and the remaining balance is still there even cards are showing active status in their online platforms but the card not working online/offline could not use it anywhere..I complained this multiple times in writing emails and also called customer care but no response
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