[Resolved]  Itzcash Card — pathetic customer serv

Hi,
I have been trying to get my cash card activated as it was given to me in exchange of dollars. I have made numerous calls to the customer service and i was referred to different numbers as well as asked to call back.
After i got frustrated i asked the call to be handed over to the team lead and he was not of any help as well. He suggested he cannot do anything as operations team will look into my query in 48 hours. When i said i am leaving the country on 4th and i need my money, he further suggested that i use it next time!!. I couldn’t understand how the company can employ such incompetent people. It’s my money that i need access to!!
My card number is
S[protected]
It’s cash prepaid card

Alpana sharma
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Feb 5, 2018
Complaint marked as Resolved 
ItzCash Card customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2018
ItzCash Card Customer Care's response
Dear Sir / Madam,

We tried calling you on the given no but the same is out of coverage area continuously due to congestion in network and no response hence we have sent your query to our concern team for further process. They shall resolve and revert to you at earliest request you to pls wait till then.

For any other assistance, please feel free to call us on [protected]/61125757. We shall be happy to be of assistance to you.

Regards,
EbixCash Customer Care Team.
Jan 05, 2018
Updated by Alpi13oct
I have left India as mentioned the email.
Please contact me on +[protected]

Alpana
Jan 05, 2018
Updated by Alpi13oct
Just to Point out that the team has done nothing to resolve the query as on 5th Jan 2018.
Verified Support
Jan 05, 2018
ItzCash Card Customer Care's response
Dear Sir / Madam,

We are unable to view the contact no given by you in your post dated 05th Jan '18 as its showing as +[protected] hence kindly provide current no enabling us to reach you and resolve your query.

Regards,
EbixCash Customer Care Team.
Jan 06, 2018
Updated by Alpi13oct
[protected]
Please refer to the image i[censored] still cannot see the number.

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    +91 22 6112 5757
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    601/602, 6th Floor, Jai Ambe CHS,Juhu Versova Link Road, Andheri West, Mumbai, Maharashtra, India - 400053
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