Jammu & Kashmir Bank / J&k Bank — amount has been debited from my account for failed atm transaction

Dear bank,

I’m avinash bisen holding icici bank cisa debit card [protected]. I was withdrawing money ₹10000 on 29/12/18 from your gulmarg atm branch but that transition has been declined and given error 103. But now i can check that amount has been debited from my account so kindly please let me know about how file complaints for refund and further processing.
For further inquiries drop me a mail on avinash. [protected]@live.in
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    Jammu & Kashmir Bank / J&K Bank Phone
    +91 19 4248 1953 [ATM Helpdesk]
    +91 19 4248 1999 [Customer Care]
    +91 19 4248 1936 [ATM Helpdesk]
    Jammu & Kashmir Bank / J&K Bank Address
    Maulana Azad Road, Srinagar, Uttarakhand, India - 190001
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