Jammu & Kashmir Bank / J&k Bank — fraudulent atm transaction

My name is fawad ahmad katebi; son of mohammad hussain katebi. I am an afghan national, pursuing bachelor of computer applications at jamia hamdard university. My j&k bank nro savings account number is [protected]. My bank branch is located at jamia hamdard university new delhi. On 18th march 2019, my account got fraudulently debited for two amounts of rs 10, 000 each - total of rs 20, 000, completely without my knowledge, at 06:52am and 06:53am simultaneously. These transactions are fraud and not withdrawn by me. I only received this money few days ago and it is for my monthly expenses. I visited the jamila milia branch today and the staff there was most unhelpful and did not offer any help.in return accused me of withdrawing the money. I am a student, on a student visa from afghanistan and every penny of my money is precious to me. I would request you to please investigate this fraud and help me get my money back. When i put money into a bank account, it is the bank's responsibility to protect my money. I am shocked at the attitude of the bank; they refused to listen to me and refused to help. I kept telling them its fraud but nobody listened. I am shocked at the attitude of the bank staff. They behaved as if nothing wrong has happened. Refused to believe me. I am absolutely penniless and have to borrow money from friends to survive. The fraud transaction reference numbers are cwdr/[protected] and cwdr/[protected]. Appreciate your help.