Jammu & Kashmir Bank / J&k Bank — Inhuman behavior of employees

Address:	191112
Website:	jkbank.net

KINDLY HELP ME TO UNDERSTAND YOUR SLOGAN ‘ SERVING TO EMPOWER’
A Humble Request To The Higher Authorities Of J & K Bank
Esteemed Sir,
I am a Teacher and a customer of J & K bank for last 15 years but still I am unable to understand your loudly spoken Slogan ‘ Serving to empower’ because I am unable to understand (WHOM TO EMPOWER?) on the following grounds.
1. I lost my Credit Card along with some amount in the month of February 2016 and on the very next day I informed the concerned branch in written regarding this matter and requested the bank authorities for necessary action, the bank authorities assured me for the same and for the new Credit Card. Sir it is amazing that till date new Credit Card has not arrived. Even in the month of May 2016 after visiting too many times to the branch I requested the bank authorities loudly that I don’t now need your Credit Card, but again surprising me I received the bill for the new card in the month of June 2016. I rushed to the branch and showed them the bill and asked them “ Sir what is this?“ but the bank employees forced me to clear the bill and I cleared the bill for the card that I had not received till date.
2. My younger brother started a small business and I advised him to open an account he was not interested but I brought form from the branch and forced him to open an saving account, after filling the whole formalities we got a pass book after some time my brother showed his interest in ATM card and filled the form for the same. When we received the ATM card I was shocked to know that the bank authorities had opened a MODI account instead of general saving account in my brother’s favour when I tried to inquire about it the bank employees told proudly that they don’t know anything about it and due to this kindness my brother is suffering a lot.
3. Two months back I visited the bank to withdraw some amount (When the ATM limit was only 2000). On reaching the counter the cashier informed me to wait as that was their lunch time I requested him that my students will suffer at school but the casher did not mind my request, I keep waiting in the same time another person arrived at the bank with a withdrawal and said casher handed over him the amount I asked the casher that what is going on in this branch that one is giving more importance than others. The casher proudly replied that this man is a Doctor. I would have dragged the casher out but keep quit because a great philosopher’s these words struck my mind (Where a Doctor is given more importance those people are mentally abnormal).
4. One day when the Govt. announced to deposit 500 and 1000 notes at nearest branches I also visited the branch with some amount and keep waiting at the counter after 20 minutes when my turn came the employee asked me to go to another counter I quietly rushed to another counter (because I was familiar with the behavior of the bank employees) there also when my turn came the employee informed me to keep on waiting as another employee is arriving here I approached to the Branch Manager and requested him that what was going on in his branch. The branch Manager came with me and forced the employee to take my amount. Sir how many customers had been asked for the same process? How many would have approached to the branch manager? Sir no doubt that the branch manager is a sincere person but how much can he handle alone? Because a body can’t function properly until all its parts will not support. Sir at last I quit myself from the J & K Bank quit in this way that I open new account with HDFC bank which is upstairs the J & K bank and kept depositing my amount there because my dignity is more dear to me than money. I kept my J K bank account alive at the branch only to receive my salary.
5. On the CELENDER DAY ( I mean the day when banks distribute calendars) I have always been asked to keep myself in line. Whenever I tried to know that why I have to wait in a line for a single calendar I was not satisfied by the bank authorities. Respected Sirs in a line more than one person of a single family can receive bank calendars, Is this justice? Sir how many things the bank make every year on the eva of new year to facilitate its customers but I am still unable to understand that why I am always being asked to be in line for a single calendar?
Sir if J & K bank has achieved heights it is because of the customers who trusted this bank but now a layman is treated inhumanly by some selfish employees of this rising bank and on the above mentioned facts I am unable to understand your loudly spoken slogan “ SERVING TO EMPOWER”