Jammu & Kashmir Bank / J&k Bank — refund not received initiated by amazon

Haven't received the refund initiated by AMAZON dated 23rd December 2019. The refund should have been reflected by 4 business days in the j&k bank account through which the amount was debited. Haven't received till 1st January 2020. I ordered the product on 23rd December 2019 at 9:25 am & cancelled it after an hour then I got the mail the refund will be initiated within 3-5 business days but till 1st January 2020, I haven't received the amount. Amazon mailed the reference number then I called jk bank customer care but they said u need to file dispute form, I have filed it but no result.
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