Jammu & Kashmir Bank / J&k Bank — twice debit of rs.5070

Address:Jammu, Jammu and Kashmir

Dear sir,

Purchase worth rs. 5070 was done at best price jammu on 10/10/2017 at 14:53 and the payment was made through jk bank debit card bearing no [protected] of saving account no [protected]. But my account is showing debit of rs. 5070 twice ie at 14:52 and 14:53. However a receipt received from pos showing failed / cancelled entry. It is therefore requested that reverse entry (Credit) of rs.5070 may please be made in my saving account no. [protected].

Regards,
Vivek mangotra
Saving account no[protected].
H. No-12/2, lane no 13,
Tawi vihar, sidhra,
Jammu
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My debit card shows NOT permitted error unable to process this amount from yesterday in my nearest ATM for transaction. What's is the issue behind this?
please solve this problem as soon as possible as i use my ATM debit card for transaction

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    Jammu & Kashmir Bank / J&K Bank Phone
    +91 19 4248 1953 [ATM Helpdesk]
    +91 19 4248 1999 [Customer Care]
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    Maulana Azad Road, Srinagar, Uttarakhand, India - 190001
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