Jaquar Complaints & Reviews

We have purchased above product dated 29.06.2017 & its cover metal clam got broken, given complain 45 days back but we didn't got replacement or repaired. Company person come & ask us to buy a fresh sheet cover as they do not have the same in stock.
We do not understand if product do not sustain even for 1 year why company is introducing such product.

I bought bathroom fittings and sanitary ware from jaguar showroom, gorakhpur. During the time of installation it was found that the water is not flowing in the cistern tank and there is a leakage from top of the basin mixer. Despite repeatedly complaining in the customer care since last 5 days, nothing has been done till date. I have been speaking to the customer care executives consistently list last 5 days on a daily basis. Poor and pathetic service. A complete case of ignorance and poor management.

I have been consecutively asking for jaguar company to solve my problem or remove the instalation at my place...& this is second time my posting same issue in consumer complaints forum, as i can't see any progress for the issue...

I am facing this issue since july... The company person is coming & the solution from them is not provided...

I hav installed 4 steams, none of them is working today, when contacted to customer care, they just have to say that our service person will be there in 72 hours... But it doesn't happen so..

My recent complaint number is 00066318 placed on 19-jan 2018.. Yet am not given any solution...

If this is so... Pls uninstall the fittings, this jaquar company is not that capable!
These people doesn't even know how to talk to their customers...!

This is complaint about very low level service provided by jaquar.

I have raised a complaint for toilet seat’s hydraulic cover making to much noise with reference 00072797 on jan technician asked to take the cover with him i said its ok but when he return tht cover he said tge problm is solved we remove the springs of the cover when i check that cover there is no hydraulic when i asked him about that then he replied i don’t know ‘yeh aise e hota hoga ‘ i mean they creted one more problm nd then again i raised a complaint about that but nothing happened problm is the same but he never came back.

Hello team,
This is complaint about very pathetic service provided by jaquar.

I have raised a complaint for wc flush valve repair with reference 0084714 on jan 25. Technician asked to get the 32 mm unit to install. I purchased the same but he never came back.

I raised second complaint for the same on feb 17 with reference 155430, another technician appeared for fixing the issue and broke the part of newly purchased unit which costs rs 2600.

Additional submitting that, he can not solve the issue and society plumber is needed.

It is incomprehensible that, jaquar unit installation need society plumber which is a common excuse provided always. Seems there is illegal alliance between the society plumber and technician to loot customer from both the ends.

Also even though product is in warranty, service fee is always asked. Even after this, issue is not getting resolved.

Yesterday, it was a height that, the jaquar technician damaged the new unit purchased by me.

I am waiting for 1 month and issue is still as it is.

Please register a complaint against jaquar against providing poor service and violating norms causing harassment to customer.

Thanks & regards,
Chirdip suryawanshi
[protected]
[protected]@gmail.com

Greetings,

I had lodged a complaint regarding leakage of water from toilet flush on feb15th (Caller refer #[protected]. A technician visited my flat and set right the problem the same day.

However, after one or two use, the flush began leaking again and the water leakage was more profuse than before. I lodged a fresh complaint on feb 16th (Call refer #[protected] requesting that another technician be deputed to resolve the issue. Pl note that nobody visited my flat yesterday or today and to my surprise, i have received a message today that my complaint has been resolved!! The text of the msg is reproduced here..."thanks for choosing jaquar service call refer. No. 00151263 has been resolved, for further assistance please call on jaquar customer care toll free - [protected]."

Following this fantastic claim i called up the toll free number again today and explained the facts. The lady who attended the call escalated my call to a senior officer. Now, this guy didn't even bother to take the call. Hence, this written complaint.

For the records, i had registered a complaint on feb 14th itself, which was attended by mr abhishek. I registered a fresh complaint on feb 15th because no call refer no was recd during the day nor was the issue resolved.

It is expected that this written complaint will result in a speedy and positive action. Sooner the better as hundreds of liters of precious water has gone down the drain, literally.

Parmanand baiga
B - 805
Jayanti nagari 5,
Besa, nagpur
Pin: 440037

I had purchased 3 nos 3ltrs 4.5 kw geyser on 13.12.2017 and istaaled in my newly constructed house. One out of three is not working. I did lodge a complaint with jaquar on 10, 2 2018. But till date there is no response from jaquar customer service.

The call center keeps transferring calls from one desk to other. On every followup call the only response i get is that service engineer will call you before the visit...

I am getting a feeling that they are waiting for the warranty to get over

Hello hi this is nagesh from de terrain estates pvt. Ltd. We have are having a resort in coorg, madikeri, and since from 1 month i'm informing your person his name is mr. Smarath from karnataka his number is [protected]. Regarding leakage of water but when ever we call he will tell will come today sir tomorrow sir, and now he his not even picking my call... Kindly slow this problem as soon as possible

Hi,
Tuesday last week I did a call to customer care service centre, and they arranged a repairing guy for stopping the flow of water in my washroom and also to repair the mixer part.
Service guy did came that day but stopped the water flow and told me that he didn't have mixer to be fixed in tap.

So, he told me that he will come tomorrow, but he didn't arrived, then I made lots of calls and he didn't resonded.

After lots of call I again started calling service centre, and they promised me that they will send someone urgently..but no one came.

Finally yesterday, i got this repaired by my own spending 1600 Rs.
Customer care of Jaquar is pathetic and even the servicing guys are not professional.

I would request to you please take necessary actions

Flush button of the english toilet is not working and hence not able to pour water. Te flush button is absolutely not working and there is no water there whatsoever. We called a plumber and he checked it but he couldn't do it. He said the callthe company guys to do it. The button doesn't work at all and we need you guys to help us. It is very difficult to manage we have to fill buckets and pour water in the pot. The button has green is spots on it which is a bit weird as well. There is no problem in the piping system as we had called the plumber.

I lodged a complaint with jaquar on 9.11.17 - complaint number 860105. They sent a technician, who removed a part of the tap and took it with him. He said he would bring it back after getting it repaired. He never turned up.in the meantime, i received a message that the complaint has been resolved. I lodged a complaint again on the 16.12.17 - complaint number 965520. They said they would look into the matter. Nobody turned up. But once again, i am sent a message saying that the complaint has been resolved. I called them on 3-4 other occasions. They stopped giving me new complaint numbers. The matter has not yet been resolved. Part of my tap is still missing.

Hi jaquar,

I registered complaint today morning regarding sku: ari-chr-39165 not working and has been installed a month back.
Your technician takes lot of time to resolve even water is coming out from it and we are not able to use our kitchen because of your so-called brand jaquar while fighting with this sinker mixer my mother told me that bathroom mixer is not working as well so why you are selling cheap quality material in big brand name jaquar and customer service is rude and service is almost minus zero percent.
We are not able to use our kitchen and now bathroom as well.

Respected sir,
Actually we have bought a 1) jaquar wall mixer & 2) a spring action soft closing door commod 2 years back but both got damaged and was not working properly
Wall mixer got damaged and had a stupenduos working and it was highly not working and the tap of hot water tap became loose and became problamatic
The soft closing of the commod door got loose and was shutting suddenly while closed so, we kindly request you peple to solve this problem.
Your sciencearly
U. S. R. K. Sarma
Annavaram
East godavari distict
533406
Ph no:[protected].

Sir/madam,
This is to inform you that i have purchased a wc of your company but from starting to till now there is a leakage. I have already two time register a complaint but problem yet not resolved. Your engineers has visited and installed some parts but problem is as it is. Jaquar itself a brand but using your products our experience is bad.
Please look into the matter and resolve as earliest.

Rajendra yadav
P. No.89, parivahan nagar,
Khatipura, jaipur.
Mo. No.[protected]/[protected]

I have used most of my bathroom products from jaquar thinking about the quality and service backup but now i feel cheated complaints done on service centre get closed without visiting the customer premises you need to cross verify with your customer post closer by the mechanic can you please help me by calling on my no [protected] am really fed up feeling cheated could have brought some other make every toilet seat i have taken is slow falling but the mechanism does not work complaints are closed by anjan your service guy without attending have complained again to prakash but no response i have done complaint from my other no [protected] but hope still all are sleeping please respond

I am facing this issue since july...the company person is coming & the solution from them is not provided...

I hav installed 4 steams, none of them is working today, when contacted to customer care, they just have to say that our service person will be there in 72 hours...but it doesn't happen so..
my recent complaint number is 00066318 placed on 19-jan 2018..yet am not given any solution ...

if this is so... pls uninstall the fittings, this jaquar company is not that capable!
these people doesn't even know how to talk to their customers...!

I have purchased a wall mounted commode on 11th dec, 2017. Later, it was found that piece was detective before being fitted and it has a hair crack on the right side of the piece. On complaining to dealer, he forwarded the complain to the company.in response the company's service person inspected the piece and mentioned that the fault from the dealer side. Till now, i am in contact with the company customer associate. He is only giving assurances but to no avail. I am totally disappointed by the company service. I guess it will my last jaquar product in my life.

I am a hotelier in Jaisalmer and bought shower fittings from Jaquar which have a warranty on them. Since using one of the shower heads broke and after contacting Jaquar using Ref: 986505 on the 16/12/17 re broken shower head and was pickup by your representative about 5 weeks ago and I have heard nothing since. Since emailing the company a week ago I have heard nothing from them. I sent the broken piece in good faith and have heard nothing.

Dear sir,

We must have purchased a variety of jaquar products worth over rs.10 lakhs through your distributor kejriwal brothers located in thana chariali, dibrugarh. We purchased jaquar products assuming your strong brand image, goodwill and we were promised for excellent after-sales service. As a hotel, it affects our business to deal with the below problems and there have been customer complaints about these as well.

The problems are listed below-

1. There is leakage of the hand faucet system.
2. Damaged towel stand and hanger, toilet paper hanger.

We are facing a lot of inconvenience and trouble. Please treat this matter as urgent and send a technician on priority.
Kindly resolve the issue as soon as possible since it is already in the warranty period.

Hotel rainbow regis
Dibrugarh, assam
www.rainbowregis.com
[protected]

I buy a water heater few days back it is fixed but water is not heated. I already registred a complaint but no response from your side. This is not the right way to treat the customers. If you are not responding to this i will file a complaint aganist you in consumer court. At the time of purchasing said if a problem is occurs with in 2 days it will be rectified but not rectifed my problem