Jawaharlal Nehru Technological University Hyderabad [Jntuh] — payment issues

Address:

Hyderabad, Telangana

Hall ticket: 05d51a1214
Name: gulam mustafa

While i was trying to make payment for transcripts and wes service, i selected billdesk and the following happened,
Typed my debit card number, after inserting the otp, the session got expired - no sms
Second attempt, typed my debit card number again, inserted otp, the session got expired - no sms
Third attempt, typed my credit card number, inserted otp, session got expired again - sms received for inr 3, 740 deducted.
Upon deduction of money from my credit card, i received sms from sbi bank for debit card, inr 3740 deducted and after 5 mins received another sms from sbi, inr 3740 deducted.

As there was no proper information on the website and due to the session being expired multiple times my money got deducted from my bank account and sbi didn't send me sms. I would request you to kindly refund the 1st and 2nd payments performed via master debit card on 23-march-2020.

My contact: [protected]