Jaxtakart — I want to return my consignment

Address:

Jaxtakart Belakoba,Near Water Tank Prasannanagar Jalpaiguri West Bengal-735133 INDIA

I bought second-time infinix hot 4 pro battery from the JAXTAKART Order id is 596366. First time battery backup is good but the 2nd time backup is very bad. 100% charged battery is discharged in 3 to 4 hours only. thats why I want to return my order.
I also try to contact us jaxtakart on 22 October 2020 at 11 AM through your website contact us sections but I didn't get any reply from your side.
than i mail on official jaxtakart mail id ie. [protected]@jaxtakart.com on 22 october 2020 at 04:47PM. but i didn't get any reply after that remail the same 2 to 3 times but didn't get any reply. also trying to contact through the mobile number which is provided on the website. I tried all possible way to contact with the jaxtakart Executives and failed all times.
Please help me to return my Consignment.