[Resolved] Jaxtakart — Received a different duplicate battery not suitable for my phone,no return initiation from Jaxtakart company support team

devarajms

Address:	Jaxtakart, Belakoba,Near Water Tank ,Prasannanagar ,Jalpaiguri, West Bengal-735133, INDIA
Website:	www.jaxtakart.com

I ordered a battery for my MI MAX 2 phone through jaxtakart.
Paid 630/- online.
But they sent me a battery without even a model number and is also not suitable for my phone.
I informed this Jaxtakart company support team about this issue within 48 hours as per their return policy.
But they are not responding to mails to start the return process.

Received a different duplicate battery not suitable for my phone, no return initiation from Jaxtakart company support team

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Dec 14, 2020

Complaint marked as Resolved

They refunded product price and self return charges.

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Comments

Quadiri

I have received the not working battery.
So I want to replace tit with the working one.

devarajms's [Complaint's author] reply, Nov 24, 2020

Please don't replace sir, we can't trust them.

Just mail them

support@jaxtakart.com

And tell them you have received a bad battery and return the item as soon as possible.

They told me to return through registered post, but post offices won't allow us to ship explosive items like batteries, so I informed this to Jaxtakart and returned through DTDC courier and sent them the courier details.

If you need their address, here it is :

Jaxtakart
Belakoba, Near Water Tank
Prasannanagar
Jalpaiguri
West Bengal-735133
INDIA

I just returned the battery this week, don't know whether they will refund my money.

But when I sent them the courier details, they told me that they will take necessary steps and inform me when they receive the item.

Quadiri

Thank you for your kind response Sir.

Would you like to tell me how can I contact the Jaxtakart.com people that I have received the bad battery as I am not able to see any way on the Jaxtakart.com website to opt any option to return or exchange the received wrong item & they are also telling on their website that the item has to be returned within 48 working hours.
So kindly guide in this regards.
I will be thankful to you Sir.

devarajms's [Complaint's author] reply, Nov 26, 2020

Don't know whether they will accept a return now, but if you have informed them about return within 48hrs of receiving the courier, there is chance.

Just mail them and ask.

I have already given the mail id.

But don't mention that 48hrs thing first, ok?

Then comment here, I will reply for sure.

devarajms

Jaxtakart refunded both the product price and self return charges.