Jaxtakart — product received not working

Address:

Mumbai City, Maharashtra, 401107

I have received LG model battery on 14/07/2018 the received battery is not getting charge the complaint no is continuously coming busy how to replace the product.
Received battery from Jaxtakart
Battery LG G3 D855 VS 985 D851 D850 BL 53YH 3000mAh Battery
HSN 85076000
Order ID OD[protected]
Battery is not getting charge how to replace phone is continuously busy