Jaxtakart — purchase one product but not yet dispatched and no response from customer care

Address:Sambalpur, Odisha, 768004

Hi,
I have purchase one product by making online payment from this site bearing order no-401586 on dated 7-02-19 but till date the product is not yet shipped, regarding this issue i have mail several times but no response is received yet and busy tone is received from the provided phone number. Apart from this no cancel option is available in this site.

Hence its my request kindly help me regarding this issue.
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    Jaxtakart Phone
    +91 70 7473 7711
    Jaxtakart Address
    Belakoba, Prasannanagar, Jalpaiguri, West Bengal, India - 735133
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