Jaxtakart — The package that I received was open.

My order came from jaxtakart and it was delivered by xpressbees delivery service. First of all, the delivery boy gave my package to another family and i got their package. Then the delivery guy told me it was exchanged so i will return you your product. But the product that came to me was fully opened. The product with which we got excahnged that person fully opened my package. Why is that ?they were supposed to get shoes and mine was battery so i guess by seeing the package only you know that its not shoe they fully ripped my package. I want to either exchange or refund my money.