Jaxtakart — wrong product delivered, no support from customer care

Dave Cliff

from Bengaluru, Karnataka

Address:	Jaxtakart Belakoba,Near Water Tank Prasannanagar Jalpaiguri Weast Bengal-735133 INDIA, Jalpaiguri, West Bengal, 735133
Website:	Jaxtakart.com

Hi,

I placed an order (#431117) for mobile phone battery on 13th May and received it on 28th May even though it was a priority shipment.

Immediately after the delivery guy handed over the shipment, I opened and found that it was the wrong product. Very next moment I tried their contact number but was unable to Reach, hence I sent a email explaining the situation along with the photo of the product that I received.

On 30th May they replied...

Dear Customer,
We are really sorry for the inconvenience caused. Don’t worry your money is in safe place. Please send us some images or a video of that product which you have received and clearly shows that the Battery is not fitting or not working on your phone. Then we take further necessary action.
Thanks.

I then immediately sent them the comparison photo of my old battery with the one they sent and also a photo showing that it was not fitting on my mobile.

Since then I have not heard a single time from them, I've been sending repeated follow up email (almost daily) however still there is no response from their side.
Placed an order for urgency and It's almost gone be a month now.

My money is gone and also their product is of no use to me.

Kindly help in getting this issue resolved asap.

Regards,
David

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Jun 21, 2019

Updated by Dave Cliff It's been 3 days since I wrote this complaint and still have NOT received any response.

I want a new product / my Money immediately.

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Comments

Dr. Hemant Saurabh

from Mumbai, Maharashtra

I had the same experience. Instead of sending Micromax Battery, they sent Syska earphones. I never asked them for earphones. If I would need to buy earphones, I will order for earphones and not battery. They are not ready for refund. Why would I agree for cheap and useless, poor quality earphones (worth Rs. 150), that too after waiting for 15 days for your Express Delivery, when all I wanted was the mobile battery (for which I paid Rs. 388). This is sheer shamelessness on your part to lie so bluntly. You might wanna argue that the earphones cost Rs. 1, 499. But it is priced at this value only at your website. Rest everywhere on Internet it can be availed for Rs. 150-200. As per me, this is nothing but an example of extortion, fraudulence, gundagardii, coercion. Who are you to force me in to buying something from your website? All you were supposed to do was to convey your apology for inability to process my order and to refund my money. But you sent some other product of your choice, instead of considering mine.