Jeep India — Defective car

Address:

Landmark jeep Moti Nagar delhi

Dear sir /mam,
In the month of july i dr r k choudhary decided to purchase a new car. I enquired online and got a call back from landmark jeep showroom moti nagar delhi and subsequently one person named paras an executive from same showroom came to meet me at my residence @ vivek vihar phase 2. After discussion with him and gm showroom finalised on jeep compas limited plus model..
I paid full amount of 25 lac in advanced on 27th july 2020,
Subsequent chronology of events are as follow
1. 27th july - payment made
2. 3rd august - car delivered
3. 5th aug, in morning car car didn’t starts, informed to showroom crm, and requested to tow away car.. Instead they send one technician to check the car however he could not understood what’s wrong so he decided to tow away car to showroom.
4. On 7th august (After 48 hrs of my complaint) evening towing truck reached to pick up car. Towing guy starts car, and it gets started, so he refuses to tow away a car as it can be driven to showroom.
5. Next day ie. On 8th aug driver came to pich the car and took car to showroom..
5. They (Landmark jeep moti nagar delhi) kept car with them for next ten days, with hardly any communication from their side, i kept enquiring but without any satisfactory reply.
6. They and car back on night of 17 aug 2020, when i received i asked for any invoice if they have changed anything in car - they didn’t have any. Also i mentioned in feedback form that i’m not satisfied with their work / repair - as steering wheel was making sound which was showed to the driver who delivered the car and same was communicated to crm mr asmit.
7. Despite my note of dissatisfaction i didn’t get any reply for next 48 hours,
8. By next 48 hours car again failed to start (Two incidences), first at red light (Got start after waiting fir half an hour) then in parking.. I requested to take car back.. Which they they took next day..
9. First time they changed something called ecl, this time they told there is some wiring issues.. And need to fixed / replaced..
10. Since this stop start this has happened to me thrice and one at red light (Which was scary as i could have resulted in accident/fight)
So i lost the trust on this car and for safety if me, my family and other passengers on road i requested the showroom to replace the car.. Because now i’m scared and can’t sit on that car again. Even at the thought of driving that car again, it gives me palpitations and ghabrahat.
11. It’s been day 53 since i made the payment and i’m yet to get car..
12. I’m a cancer specialist doctor associated with metro groups of hospitals as a group head - oncology and has to visit multiple hospitals to attend my cancer patients..
13. As i’m associated with delivering essential services during this covid pandemic and getting it extremely difficult to commute to attend my cancer patients. It involves money, more time, risk of getting covid 19 infection during travelling with taxis
14 since it’s almost two month now of this continues harassment now i’m disturbed mentally..
15. I’ve to attend and treat cancer patient which is tedious job (And it’s more demanding and challenging in this covid 19 time) so maintaining my practice has become more difficult as there is constant thinking about car /money in mind.
15. During all this time i requested following persons for help
Miss asmit : +[protected]
Mr paras : +[protected]
Mr joy mukherjee: +[protected]
Mr rupesh pathak : +[protected]
16. My last meeting happened on 11th oh august 2020 with mr rupesh pathak, who introduce himself as group head of landmark showroom in ncr and mr joy mukhrejee, as gm landmark jeep moti nagar,, after meeting they promised me to give a revert back via mail in next day by 11am and they will also provide me a demo/ trial/ replacement car for temporary use, till the matter is resolved..
17. It’s 8 days since my last meeting as i’m yet hear anything from them, no mail, no call, no replacement car.. If this is not the torture of highest level than what else???
Therefore request you to please please look into this and help me get a new car in place of that defective car..
Thanks and regards