Jeeves Consumer Services Complaints & Reviews

Dear Team,

We bought the TV from Flipkart and taken Extended Warranty with Jeeves.

From Date of purchase, we are getting issues, and sent many emails however no response from either Flipkart and jeeves.

Product Name: Realme 126 cm (50 inches) TV
Model: RMV2005
Code: IN03UUTV[protected]

Reg My Mobile Number: [protected]

Thanks
CA. Anjaneyulu
[protected]

Have bought marq ac in Flipkart with extended warranty and ac get problem and I complaint on 17-5-23 and technician came and told indoor unit blow air motor problem and complained for spare part till now repair not done, as per terms and conditions they have to repair in 21 days but one month above completed, almost 45 days above still not repair done.

Sir i am given complaint of my led tv on 12 April but without on result the complaint was closed again I have given complaint on 23 may which was near about one month till date the led tv was not rectified yet they are giving messages of parts procurement every four-five days gap instead of repair sir I am unsatisfied from your services providing to the customer which is unfortunate sir if you think I am given any wrong statement sir kindly check my complaint history on your system
Sir telling frankly I am fed up with your service sir I have no patience of your parts procurement proggrame sir kindly as per your company's law please insiate refund of money as per your norns if you want anything regarding this matter please call me

Thanking you

Gyaneswar Rao
Mob-[protected]
[protected]@gmail.com
Sir how you can close my previous complaint without rectified the product the problem was not solved yet
Show quoted text
Yes, please proceed.
Sh

I am trying to contact Jeeva for repair of my marq fridge for over 3 weeks now but the Jeeves service is so pathetic they won’t even come to see what’s wrong with my fridge. Why do you take money in name of insurance to do fraud with people. Your customer service is world class pathetic. Don’t do fraud in name of insurance.

I had purchased Motorola 32 inch LED TV from Flipkart with an extended warranty of 3 years. I am writing to express my dissatisfaction with refund amount (Rs. 1300 approx.) that has been offered to me against My Motorola 32 inch LED TV under the Complete Protection Plan. I am not ready to accept this amount.

The repairing services provided by your team have been inadequate, resulting in extended downtime of the TV. Their Technicians picked up my TV for repairing purpose but they converted this TV into unrepairable through poor services and sent it into scraps.

Despite multiple emails and calls to Jeeves Customer Support Team, I have not received a satisfactory resolution to my problem yet till today. The Jeeves Team is always ready with fake assurances and casualty towards my issue whenever I try to contact them on their helpline number.

I am entitled to get 70-80% as per policy of the amount that I paid for the TV. The repairing services provided by your team have been inadequate, resulting in extended downtime of this TV.

Hence I would request you to reconsider for the claim amount against this LED TV or else deliver back my TV in the working condition on my address as soon as possible.

Claim ID - 3F8-46397NOSC[protected]
Extended Warranty Policy Number - CPFK[protected]

I am highly disappointed & pissed off with your poor services. I request you to take immediate action to address my concerns and provide me with a resolution. I look forward to hearing from you soon.

Hi,

Marq split Ac service in warranty
Ac want full service indoor and outdoor but in outdoor some kind of noice is coming and not cooling properly.

I have bought a Nokia Led Tv from flipkart online shopping company along with 3 years warranty protection which is provide by Jeeves company part of flipkart's company.

on[protected] my Tv had repair while watching the Tv, Then i have called wit flipkart & Jeeves company they said that their thenision will visit at my home town for further process.

since 20 days no one comes to my home for the repair process and i have called and mailed many times, but did not responding me properly

it means they cheating through like a additional protection plan basis...at the time of purchase they mentioned its fully door step service and now asking send the tv to Banglore for repairing.

very irritating company so pls take necessary action to ban the company

flipkart saying we do not know about Jeeves company so we can't nothing...very bad reply from flipkart.

Jeeves cheating with lots of customers

Details are given below, and Tv invoice & Protection plan invoice has attached here

Policy no.CPFK[protected]

Order ID OD[protected].

Invoice Number # EAAAAB[protected]

Serial Number : N43F20B06TD04570

Plan ID CPFK[protected]

I have bought a Nokia Led Tv from flipkart online shoping company along with 3 years waranty protection which is provide by Jeeves company part of flipkart's company.

on[protected] my Tv had repair while watching the Tv, Then i have called wit flipkart & Jeeves comapny they said that thier thenision will visit at my home town for further process.

since 20 days no one comes to my home for the repaire process and i have called and mailed many times, but did not responding me properly

it means they cheating through like a additional protection plan basis...at the time of purchase they mentioned its fully door step service and now asking send the tv to Banglore for repairing.

very irritating company so pls take necessary action yto ban the company

flipkart saying we do not know about Jeeves company so we can't nothing...very bad reply from flipkart.

Jeeves cheating with lots of customers

Details are given below, and Tv invoice & Protection plan invoice has attached here

Policy no.CPFK[protected]

Order ID OD[protected].

Invoice Number # EAAAAB[protected]

Serial Number : N43F20B06TD04570

Plan ID CPFK[protected]

I have purchased whirlpool 240 l frost free refrigerator on 16 march 2022 and the product was delivered on 23 march 2022 (Order ID:OD[protected]. The fridge stopped cooling after running for 12 months. I called customer care to complain but got no response. I had also taken the CAP (Complete Appliance Protection) policy. Technician (satyam Singh) also came from Jeeves but could not repair it and it took 1 week's time. The fridge is not cooling less than March end and today is going to be May end. How can one function without a fridge in this heat? Take the fridge of any company, it works well for 5 to 10 years. I think flipkart has given me duplicate products. I do not buy products by trusting any dealer, rather I trust Flipkart. Either give me a refund so that I can buy another fridge or replace it with another fridge. So you are requested to pay attention to my complaint and solve my issue. All attachments (policy details, invoice & Fridge's Photos) attached. Pls find these attachments.

Regards
Amaan Ali
Flipkart:-
Mobile Number: [protected]

Claim ID: CLCMV[protected]

I registered for my claim on 31 May for two issues of my device
1. Display not working
2. Camera issue - QR codes not scanning while using payment apps.

My device was picked up on 10 th June ( actually the courier people didn't called me, so I went their office and submitted my phone) and delivered to Jeeves on 12th.
After inspection they asked me to pay Rs.1000 as there is internal damage in display and normal warranty will not be applicable.
I paid ₹1000 through the link they provided and finally I received my phone on 19th June.

But when I checked my repaired phone the display was working fine but the camera is not working properly. I can see some white dust caught particles inside the camera lens glass, which is happened while the repair. Now only blurred images are getting when taking a photo.

I tried calling their customer care so may times but they're not picking up. Even I hold the call for more than 25 minutes, hearing their music, waiting to be picked up by any executive.

Again I called on 20th June they picked up and I raised my issue. The executive said that I will get a mail from them.

I already waited for 20 days to get my phone repaired. But I need a faster solution. I'm willing to any nearby service centre of Jeeves if you provide address and contact details so that I can submit the device directly.

Anoop Varghese
[protected]

On May 10, 2023, I placed an order for a product (Flipkart Perfect Homes Phonox Engineered Wood TV Entertainment Unit), which I received on May 13.Unfortunately, there is a problem with the item. Despite the fact that the website's description claims it is moisture-free, I can see bubble patches on my product after a month o[censored]se.

The technician visited on June 16 after receiving a complaint (Case ID: FLTF-APBIAH-PVIDRY-523ELT-556CCR1) but refused to provide warranty coverage . I'm curious why the warranty was declined as a customer.After sending mail also getting no response.
As I did not receive any satisfactory service from your end for same concern.
(Grievance Number[protected] has been made at the consumer forum.

UMESH P S (Call [protected], PIN 137) was assigned for UNINSTALLATION of Thomson LED TV (43PATH0009 BL) (Case ID: FLAT-5UR4QT-CIHXOM-8PWNW2-KB4EB in my house.

Please help in resolving this issue, can't install new TV due to this problem.

My contact number- [protected].

Dear Consumer Forum,

I am writing this email with great frustration and anger to bring to your attention the appalling service I have received from Jeeves, the provider of the extended warranty for my air conditioner. Despite my patience and understanding, they have repeatedly failed to address my complaint and have resorted to misleading tactics, causing undue stress and inconvenience.

My ordeal began when I encountered a malfunction with my air conditioner, for which I promptly contacted Jeeves, providing them with all the necessary details. I had purchased their 2-year extended warranty to ensure that any potential issues would be handled efficiently. However, it has now been over 10 days since I registered my complaint, and I am yet to see any progress.

The Flipkart order ID associated with my purchase is OD[protected], and the case ID provided to me by Jeeves is FLRB-YCC11B-LAVX6B-1XO5BF-U7ZVBO. Furthermore, my claim ID is CLEWX[protected], which seems to be of no consequence to Jeeves, as they have shown a complete lack o[censored]rgency and professionalism.

Instead of addressing the matter promptly and ensuring a technician's visit as promised, Jeeves has repeatedly provided me with conflicting and confusing information, deliberately attempting to bewilder me with technical jargon. This blatant tactic to deceive and mislead customers is utterly disrespectful and wholly unacceptable.

In this scorching heat, enduring their delays and evasive behavior has left me and my family in distress. I have dedicated my hard-earned money to purchasing their extended warranty, expecting a smooth resolution in times of need. Regrettably, Jeeves has failed to fulfill its obligations and has shown a blatant disregard for customer satisfaction.

I implore the Consumer Forum to intervene in this matter urgently. It is disheartening to witness such blatant negligence and mistreatment from a company that is supposed to provide customer support and peace of mind. I urge the Consumer Forum to hold Jeeves accountable for their actions and ensure that appropriate measures are taken to rectify this situation promptly.

Please accept my sincere request to expedite the resolution of this complaint and restore my faith in consumer rights protection. I look forward to your prompt attention and action in this matter.

Yours sincerely,
Sanjay Kumar Singh

I have raised a claim for my Heisen 4K TV on 17th May which is having accidental damage which is covered under my 3 years complete protection plan. They have asked me to pay 500 via link they sent through sms. To send link they have taken 10 days. After I got link, i have paid 500 rs and shared screen shot of the payment via mail to Jeeves support. But when ever you call to their customer care, I have to give all the information from beginning like i am calling for the first time.they don't have call or request records of the customer. Every time when I call, they ask me to wait for 48 hrs and say technician will connect with me. But after 48 hrs when I again call, same reply I get and I feel it is never ending loop. There is no proper escalation matrix also to escalate the issue. From 17th May I am just waiting for a technician and don't know how much time they will take to repair it. WORST sevice from Jeeves. SHAME ON YOU. You take money from customer and don't bother to provide service when time comes.

Have raised a issue on 31.05.2023 for Ac Service, but till now no person has visited the place. But have received an wrong update stating, "your issue has been completed".

I still wonder how the issue was resolved without technicians visit.

Don't you feel ashamed on your poor quality of services.

The customer care such a great thing where they don't know anything, they not even giving a solution. When we asked to transfer the call to their seniors, the answer is "Seniors not available"

Will the customer care runs without seniors officials????

It's total was of time and money. I feel I did a blunder mistake by taking the extended warranty.

I purchased a led tv from Flipkart extended its 3year warranty from Jeeves now it is not working, complaint 2 times on Jeeves toll free no, registered a complaint, asked to wait for 72hours, waited two times, and now its 1 month gone nobody responds, fed up and frustrated, with Jeeves I am totally lost what to do. Help me please

Warranty ID : EWFK[protected]
Claim ID : CLEWP[protected]

I have register complaint to Jeeves to repair my Tv on April1 .TV was then picked up for repair at April 14.After constant follow up calls for one month they finally replied like spare is not available and refund option is there.
I opted for refund of Rs.45, 000 for a product worth Rs.65, 000 and just 1 year old.I have given my Bank details to which refund should be credited but now its been 3 weeks I am constantly calling them but not getting any reply.

Now I have lost my product and there is no refund.This is a planned theft

TEAM JEEVES
I have given a complaint about my MI QLED TV bought from FLIPKART on 20th May 23 at 3 PM. The extended warranty is valid till FEB24. After waiting for a long time/days yesterday that is on the 25th The So-called engineer for MI visited my residence to repair the TV. He took some pics and said that the MOTHERBOARD is damaged and it will take 2 days to come and then we will install the new MOTHERBOARD. At night I received 1 SMS from JEEVES that a technician Sourabh Kulkarni has been assigned to repair your TV ( Case ID FLRM-TMGAPA-65KC6M-0UAW3H-C40ASS) please expect his call from [protected](PIN235).
Since morning this number is not responding so I called JEEVES Customer Care and came to know that the issue has been closed as resolved
I am really annoyed with the service provided by the JEEVES. If you are not able to repair the Product under extended warranty please let me know so that we can get it done from somewhere else.
today again they have registered new claim id CLCPX[protected]
To my surprise the owner is involved in the mail but nothing action taken till now.
Gr8 Flipkart
Than a SMS was received on 28th morning stating
Dear Customer,
Technician JITENDRA (Call: Call [protected], PIN 149) has been assigned for REPAIR of TELEVISIONS (Case ID: FLRM-DWKE20-CDMB1H-ZGMLUF-G4LLBF8). Please expect a call from him.

Pls share code 4438 if happy or share code 4729 if not happy.
-Jeeves
Still no update.
Now please let me know have we taken extended warranty to wait for more than 10days? Whereas any other Co like UC or Balajee electricals give service guarantee in 60mim

Hello Jeeves support & Flipkart Customer Support,

I have been opened my case on 15 April 2023(Case ID: FLRV-3NGA1M-UXRPBG-8EYYAO-ZYLBDQM) regarding my VU TV video display blinking issue. The Jeeves technician came on very next day and he just did Data Reset and said might be the issue is related with Software. In the night around 9pm on same day the same issue is started again I called him and inform the same, he quickly replied and said tomorrow he will visit and check. He will come on 17 Apr 2023 and took TV motherboard for lab testing, after that there is no respond from Jeeves around 7-8 days later, I called to customer support regarding status update. Next day someone has called me for testing the motherboard we need your TV to be in lab, they came and took my TV too for testing around 28 Apr 2023. Again, same there was no update for next 10-12 days, I called customer support for status update then after that the technician called me and said your TV has been repaired and tomorrow, we will be delivered it. They came on 8th May and setup it and they closed the case, again after few hours later the same problem started, I called and inform the same to the same technician. Again, he came and took my tv on 10 May 2023 with, this time they register complaint with new case ID: FLRV-3EFNRP-GRA8AT-C6YMIJ-4JSXIZZ. I asked them why new case ID for this you should reopen the same case because the same issue is not yet resolved. They replied to me the system is not provided those feature bla-bla.

On 20 May 2023 they came and set up TV and said the problem has been resolved permanently we are even happy for listening that. But in night on the same day around 11PM the same problem started by TV I immediately informed the technician, as expected they closed the case ID and this time also new case ID: FLRV-9W0NAY-8XWBKO-NJFL2E-CY3IE9U and registered the complaint third time on 21 May 2023, this time they assigned new technician as well.

Still there is no further updated form Jeeves service support team and no one pick up the phone. This is ridicules we paid the warranty payment in advance for such type of service very disappoint.

Even I write mail to [protected]@jeeves.co.in and [protected]@jeeves.co.in on 20 May 2023 but there is no further update.

It's been around a month since my TV was picked up I was told it would be repaired in 3 days when picked up, and I was told it has been repaired and will be delivered the next day for the next 3-5 days every day after waiting for 3 days already, I called Jeeves customer care they said they take 3 weeks, then my father called and they said it gets repaired 1 month,
after making so many calls, they said it can't be repaired and sent a message that I would get a refund for the same of around 23, 800, every time I am trying to call Jeeves customer, they say, they would send an IVR link, I don't understand what IVR link means, as per my understanding it's IVRs are calls,
they are misleading me continuously and not heading to any feasible help, my refund is delayed and so I have wasted enough of my time.

I have sent all the bills by mail to Jeeves customer support trying to call them every time, but all they do is show their condolences and ask me for being patient, even after a month their seniors are not even ready to talk to the consumer, you can check my calls on Jeeves customer care between 1-3 PM, no matter how much I insisted or waited their seniors didn't even took the calls.

TV was picked up, I don't even have a single message for the same from Jeeves.