Jeeves Consumer Services Complaints & Reviews

I have recieved tv on 13 October 2021 and installation date on Flipkart site is 15 October 2021. But I recieved call from Jeeves and they said installation will done on 31st October.
So should I wait till end of month for my tv to be installed + if I myself install tv then warranty will be null and void.

This is totally unsatisfactory for a customer.

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Address: Gajanan CHS, Sec -8, Gothivali Village, Sector 8A, Airoli, Navi Mumbai, Maharashtra ,Pin 400708

I've recently purchased an Infinix tv from Flipkart and it's delivered on dated[protected] but Jeeves installation date was given[protected]. two Installation persons rejected to attend the installation and the number which was displayed on Flipkart is of no use. As no one is answering the call for the whole day. It's taking more time and my return policy is also over if any problem in tv how can I replace it. so please install it early. Already 8 days wasted for follow-up with Jeeves and Flipkart.
Flipkart order id: OD[protected]

Oct 18, 2021

Complaint marked as Resolved

Note: for timely installation kindly make sure the address of delivery and installation should be the same. Change in address is the worst experience ever after delivery.

Oct 18, 2021

Updated by atulchavan77 Ressolved, Thanks

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Address: Mumbai

We have been facing the issue regarding screen and twice the technicians visited but the issue is not resolved yet. He said that the display need to be change and that he have followed the message to the company for new display but it's been 3 weeks and we didn't hear anything from your side. Please look into the matter and solve it as soon as possible.

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I got my OnePlus y1 40inc delivered by flipakart on OcT 12' 2021 Tuesday but installation is scheduled for OCT 22nd.. But on site they have marked like the installation is IN PROGRESS on OCT 12th, Why is this happening ?, Without doing any installation why do they mark it as IN PROGRESS on Oct 12, My BIG question here is - Today For the same product I checked on fliplkart and the delivery date is OCT 13th and installation date is OCT 15.. But for me who got the Tv before 3 days need to wait for another 15 days ? Very disappointed. Installation should be Prioritized for those who got the TV earlier.. Not for those who bought it today...Please take necessary action and respond.

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Address: ERNAKULAM

I HAVE PURCHASED Vu Premium 108 cm from flipkart INSTALLATION of Vu LED TV (43US) has been registered with Jeeves (Case ID: FLNV-2LWEI9-ND0N94-7KJFHL-MV3RERA). AND INSTALATION SHEDULED ON 13/10/2021 . BUT TILL NOW ANY CUSTOMER SUPPORT OR ENGINEER NOT AVAILABLE.

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Address: Gondia.. Maharashtra

Installation and Demo Scheduled: Installation and Demo for realme NEO 80 cm (32 inch) HD Ready LED Smart TV with order ID OD[protected] has been scheduled with jeeves. Your service request number for the same is FLIR-52BRDB-T7AKKC-LH4W0F-VAD2X9N . Its been almost now 15 days...its becoming very hactic now...please come to just unbox the product.. we'll do installation by ourself!! Fully trash service!!

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I'm recently purchased OnePlus tv it's promised delivery date 19 but I received before 12.and Jeeves installation date give 22nd. It's taking more time and my return policy also 22 if any problem in tv how can i replace.so please install early..
My Case Id: FLIO-A415OI-4NSNFU-A5N7B9-IQ0EWI5

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I have got the TV delivered via FLipkart in Oct 9th but my installation is still pending. Can you look at this as a matter o[censored]rgency and arrange an engineer to visit asap

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Address: ramanagara

Your jeevs technician is telling Your installation place is 15 km away from the city, saying we can't come. flip kart said home delivery and free installation after delivered we facing issue like this. i called customer support team they are telling installation being cancelled by costumer it very ridiculous worst customer experience. technician name RAJU KN PH NO [protected]

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Address: Bangalore

I have purchased accidental damages protection plan from Jeeves consumer services private limited after that mobile phone got damaged under policy active period and after lodging complaint mobile set returned to Jeeves company and assured us for refund money back in my account. After many times lodged complaints to company through mail and talk to customer care but till date not received my insurance claim i.e. Rs. 6400/- in my account whereas I have sent all required documents in company mail id hence request you please arrange to settle amount as it is getting delayed by company . Mobile phone purchased from Flipkart and phone is covered with accidental damage protection plans for one year.
Order ID OD[protected]
ORDER DATE 30.06.2021
FSN DPXGFG2BZ6AKVMKX
HSN/SAC 998599

REGARDS
KISAN KUMAR
M [protected]

Oct 20, 2021

Complaint marked as Resolved

This is the company mail id [email protected] Company assured to refund money in my account after receiving damaged mobile phone but neither company refund money nor mobile handset provide. Sir please look into this matter as I have been suffering from last 3 months. Thanks and Regards

Oct 12, 2021

Updated by Kisan-kumar Not resolved

Oct 12, 2021

Updated by Kisan-kumar Please look into this matter immediately

Oct 13, 2021

Updated by Kisan-kumar Still complaint not resolved

Oct 14, 2021

Updated by Kisan-kumar Still complaint not resolved

Oct 20, 2021

Updated by Kisan-kumar Still complaint not resolved. Despite many complaints I am not getting any communication from company..

Oct 20, 2021

Updated by Kisan-kumar Thanks my complaint is resolved..

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A

Aman_176

Oct 14, 2021

My phone was also broken, and I have Jeeves company protection plan, I have 2 options one is that to cash payout which is approx 2550. And second is that to repair by paying 1000 as processing fee. Which one is better. Help me to know

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TV delivered on 9th Oct and the installation is scheduled on 19th Oct which is too far. Flipkart customer care says you guys will reach out sooner but that did not happen yet. Please take care of installation asap. OD[protected] is the order number

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Address: Pedapatnam Pin code: 533249

Tv doesn’t work. Power supply didn’t came through . Television didn’t display ..

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Address: Nava Tavara Gokuldham residency, B/4 flat 104

10 Oct last tha instillation ke liye lekin abhi tak nai hua to kab hoga

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Address: Vill+P.o. Mathur.,Ps Ramnagar,Dist South24parganas.Pin 743368

I bought a realme 8kg washing machine from Flipkart. and it was delivered on the It's been 3 days. But yet. no Installation technician and no sms installation any date information no yet. please arrange installation as soon as possible. very very urgent please understand.

My name is Tapas Mondal.
My phone no [protected]...

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Address: 7A, aishwarya nagar, phase 2, chrompet- 600043

Received TV on 09/10/2021, but still is progress from 9th OCT, 2021, please do installation ASAP and unable to track the service request too.

FLIM-5H0PA9-4LE4XF-JJ083D-58DTVQE

Jeeves Consumer Services customer support has been notified about the posted complaint.

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Jeeves Consumer Services Customer Care

from Bengaluru, Karnataka

Oct 12, 2021

Verified Support

Dear Customer,

Greetings from Jeeves,

We are sorry to hear about the delay in the visit by our technician.We would like to inform you that we are working on the process. We are putting in all efforts to get the same resolved earlier.

Please follow the below steps to connect with our customer support:

1. Open Flipkart website
2. Go to "My Order" section
3. Select the product
4. Click on "Need help?"
5. You can get help through chat

Thank You,
Arun Prasath S
Jeeves

Reply

Durga Devi GV's [Complaint's author] reply, Oct 12, 2021

Hi Arun,

When need help option clicked, the page is blank and couldn't do anything further, could you please provide any contact number of Jeeves store in Chennai.

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Address: 8-26/1-23, ABHOTULA VARI STREET, VINCHIPETA, VIJAYWADA

Blaupunkt ledtv32 model number is 32CSA7101, purchased date[protected], installation successful, after software update, the negitive colour problem

Jeeves Consumer Services customer support has been notified about the posted complaint.

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I got my MI 4K TV delivered by flipakart on OcT 7' 2021 Thursday but installation is scheduled for OCT 21st.. But on site they have marked like the installation is IN PROGRESS on OCT 7, Why is this happening ?, Without doing any installation why do they mark it as IN PROGRESS on Oct 7, My BIG question here is - Today For the same product I checked on fliplkart and the delivery date is OCT 11th and installation date is OCT 13.. But for me who got the Tv before 7 days need to wait for another 15 days ? Very disappointed. Installation should be Prioritized for those who got the TV earlier.. Not for those who bought it today...Please take necessary action and respond

Oct 14, 2021

Complaint marked as Resolved

Jeeves Consumer Services customer support has been notified about the posted complaint.

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Hi,
They picked up my TV on 07/09/2021, since then they are keep saying I will get my refund (on calls and emails). Still now, neither I have the TV nor the refund amount. Everyday on call they are saying "I will get my refund by tomorrow".

I have recorded some of their calls, which I can share if needed.

TETRA ASSOCIATES is another third-party company which they are using to pick up the products here in West Bengal.

I have also attached the document when they picked up my TV from my home.

Claim ID: CLCPA[protected]

Please take action ASAP.

Oct 12, 2021

Complaint marked as Resolved

Resolved

Jeeves Consumer Services customer support has been notified about the posted complaint.

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D

DipayanP

Oct 23, 2021

Brought Hisense 50 inch Tv from flipkart, got it delivered on 18 th of october. I scheduled the installation on 19 th of october when placing the order. It has been postponed to 29 th october without any valid reason.Your policy is getting it installed within 2-5 business days. I've been calling flipkart's so called CUSTOMER executives and jeeves but all in vain.I have mailed to Jeeves and everytime i get the same response please contact flipkart customer care. No coordination in between them. I being a customer my main priority is hassle free experience for my product. Im not willing to listen any of your petty excuses. If my product doesnt get installed by 2morrow i will return my product and escalate my problem to higher authorites.

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Address: Indira colony Muzaffarnagar

Dear Customer,
UNINSTALLATION of Mi LED TV (L43M6-ES) has been registered with Jeeves (Case ID: FLAM-1C8J7O-7434RO-CQSBHI-FU3PY3F).

You will receive technician details on the day of allocation. Our technicians have been trained on best practices for personal hygiene and safety measures to ensure Safe UNINSTALLATION.
To know more click on http://fkrt.it/KGiDp8uuuN
-Flipkart
Service ID -SVC2227850942859360206000
Promised date till 10 Oct 2021 but no message and information given about uninstallation service .. please update as soon as possible.

Jeeves Consumer Services customer support has been notified about the posted complaint.

Oct 10, 2021

Updated by Raghupal Making fool of customer, no call has been done by technician, these are the excuses, I'm receiving call all over the world but from technician, he tried too much nd can't connect to meðŸ˜†wow
Dear Customer, Our technician tried calling you for UNINSTALLATION of Mi LED TV (L43M6-ES) (Case ID: FLAM-1C8J7O-7434RO-CQSBHI-FU3PY3F), however, could not connect. We will call you back. For any further assistance, please reach out on http://fkrt.it/MQSo5eNNNN. Pls share feedback http://fkrt.it/j4OisbuuuN
-Flipkart

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Address: Jeeves service ,Coimbatore 641038

I got my MI 4K TV delivered by flipakart on OcT 8' 2021 Friday but installation is scheduled for OCT 21st.. But on site they have marked like the installation is IN PROGRESS on OCT 8, Why is this happening ?, Without doing any installation why do they mark it as IN PROGRESS on Oct 8, My BIG question here is - Today For the same product I checked on fliplkart and the delivery date is OCT 11th and installation date is OCT 13.. But for me who got the Tv before 3 days need to wait for another 15 days ? Very disappointed. Installation should be Prioritized for those who got the TV earlier.. Not for those who bought it today...Please take necessary action and respond.

Jeeves Consumer Services customer support has been notified about the posted complaint.

Jeeves Consumer Services Complaints & Reviews

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