Jeeves Consumer Services Complaints & Reviews

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I have reported the complaint on September 4th, service engineer said part replacement will consume 7 working days ..after 7 days I have asked to customer support then they asked 9 working days ..then waited..again they asked 10 days .now its consumed more than 1 month, yesturday 6th oct they came for part replacement and saying excuse like the part is not matching..its totally disappointed ..then what I need to do ..I need to replace tv unit or part replacement as immediate

Mangalore Karnataka 575001

I got a tv in flipkart on 6th Oct 2021. But my installation and demo date for tv is mentioned as 12th Oct. My return warranty is till 16th Oct only.

Tried changing the dates in flipkart, but it shows error. Reached flipkart and jeeves customer care but no use.

Please expedite. I want the installation to be done immediately.

Your service request number for the Installation and Demo with jeeves is FLIM-919F4V-UDIPZ2-05114A-HXAIVT3 .

Regards,
Rimaz

I received a tv from flipkart on 4th Oct 2021. But my installation and demo date for tv is mentioned as 12h Oct. My return warranty is till 14th Oct only.

Tried changing the dates in flipkart, but it shows error. Reached flipkart and jeeves customer care but no use.

Please expedite. I want the installation to be done immediately.

Service request number for the Installation and Demo with jeeves is FLIM-4VJNOQ-1T1OW9-SB1G2S-ECL4NA9.

Regards,
Rahmathullah

I got a tv in flipkart on 4th Oct 2021. But my installation and demo date for tv is mentioned as 13th Oct. My return warranty is till 15th Oct only.

Tried changing the dates in flipkart, but it shows error. Reached flipkart and jeeves customer care but no use.

Please expedite. I want the installation to be done immediately.

Your service request number for the Installation and Demo with jeeves is FLIM-9D15BR-9OBQU3-EWKTXK-P19AE6V.

Regards,
Sam

I bought a TV from flipkart in June 2020 with extended warrenty through jeevs

iFFALCON by TCL 100.3 cm (40 inch) Full HD LED Smart Android TV with Google assistant search and Dolby Audio

Order ID - OD[protected]
Phone [protected]

Aug 2021 TV pannel gone bad (now TV is in extended warrenty )
Jeevs delayed the issue for two months and now saying ki हम आपको refund दे देंगे TV fix नही हो सकता। Refund would be just 50% of TV cost

It is a big scam, you are charging money in the name of extended warrenty but not fixing any issue.

Only small issues can be fixed else no response

I going to file case againest u in consumer court

I purchased mobile protection plan from Jeeves Consumer Services Pvt. Ltd through Flipkart and Jeeves picked up my mobile 15days back and till date no one able to give me status of my mobile I tried to sent many emails to Flipkart and Jeeves but no response yet.

I lodge a repairing request of my marq tv (flickering screen) through flipkart on 02.10.2021.
On 03.10.2021 a Jeeves's mechanic came to my home and took a look at my tv and assure me that it is normal problem which occures in most of tv. Then he open me tv internal and clean the internal wire and do etc (don't know).
After opening he confirmed that it will be ok but i[censored] face same problem next time then the main board require to change. I agree with the comments.
After assemble the tv he put the power but the tv did not start.
He again repeat same process to turn up the tv but he failed.
After 2 hours he with one more mechanic came then again open the tv internal and second mechanic replied that the tv panal is defected...
But before opening the tv, my tv is working properly (except flickering problem).
How it is possible that a mechanic damage my tv.
I want to fix the responsibility to find the defaulter and also want my tv ok...

I got mobile through Flipkart which including 1 year complete mobile protection plan.
Now my mobile is damaged accidentally... I requested for Jeeves customer service, they denied my request.

Hi,
this is Sridhar from Telangana
I faced a problem with Jeeves customer service
My TV got a problem of a Panel
I raised a complaint 0n 1st of September 2021
later 3rd of September MI Technician has visited and confirmed, it has to change panel and estimated Quote sent to Jeeves .
he(MI Technician) got a message on 13th of September, since the estimation amount is high, we are going to refund to the customer(me)
later I followed up everyday since 13th September 2021 .
they are saying every time wait for 2 business days, Our advisor will reach out to you to provide information on the refund.
But No resolution yet
Please help me, they are taking lot of time
Thanks and Regards
Sridhar

Jeeves has broken my Realme 7 handset sim tray after giving it for service.

I have been chasing Jeeves from past 30 days- But no resolution given yet.

I have purchased extended warranty for my product purchased from Flipkart policy number JPPOFFK730093
Need support on this as the product is not working as described
My contact no [protected] also registered at the time of purchase

I purchased TV on flipkart along with Complete protection plan of Jeeves.
I raised a repair request on 9th Sep. on 11th Sep a representative visited home checked the TV and said it will be repaired in 6-8 working days.
I did not receive any update after that. I have been calling them since 20th Sep. Emailing them since 24th sep on daily basis and I get same response - "We have escalated the issue and you should get update in 2 business days".

Lodged complaint (CLJWK[protected]) on 25th Sep-21 but still no response. Whenever I am connecting with customer care, they are asking 2 more business days. Pathetic Service. Jeeves is cheating customer on the name of extended warranty . I wouldn't recommend anyone to take Jeeves Service since they are making fool to its customers.

Regards
Akhilesh
[protected]

Madam, When will you get updates from the concerned team? It has been crossed a long time but you have not received any update regarding my Poco M3 Mobile refund?I HAVE BEEN CALLING YOU AFTER EVERY 2-3 DAYS SINCE LAST 2-3 MONTHS CONTINUOUSLY BUT I HAVE NOT RECEIVED ANY SOLUTION. I HAVE NOT RECEIVED ANY REFUND.
I use to call to Jeeves Complete Mobile protection Care everyday, But Everytime They tell me that they will give update me in two days, AND IT HAS CROSSED A SEVERAL MONTHS REGARDING SAME CASE.
WHY IS JEEVES MAKING CUSTOMERS FOOL? WHY ARE YOU PEOPLE CHEATING WITH CUSTOMERS? IT HAS CROSSED 3- TO 4 MONTHS.
THIS IS TOO LATE AND HERE I WANT MY REFUND NOW.IT HAS CROSSED 3 TO 4 MONTHS BUT JEEVES HAVE NOT REFUNDED ME WHILE JEEVES CUSTOMER CARE USE TO SAY ME THAT YOUR REFUND IS APPROVED.

REGARDS TIRATH [protected]

I have an insurance policy with this company and availed it on 13th september 2021 and they have policy of 5 days pick up and 10 days for service they took 1000 rs on 13th september 2021 and now not picking the mobile for repairing and just send an e mail when i complain that about it and keep delaying the process as my insurance claim is ending on 6 octuber 2021

Washing machine is not working now

I have placed a request for TV technician on Friday (22 Sep'2021) and was committed that the technician will be reached within 48 hours. However, till yet no technician or call from the service team received it. I have called more than 4 times in jeeves customer care and face a horrible response from CC advisor (all are rude, arrogant and not professional) not willing to answer correct resolution and not ready to transfer the call to next level. That's very shocking, how a company could be so irresponsible, who is taking advance payment in the name of extended warranty but not willing to resolve the issue. I think its a kind of fraud and looking for a proper response from Jeevs team or else suggest me to how to proceed legal.

Name - Javed Hussain
Email - [protected]@gmail.com

Hi this is badusha..my number [protected].they took my ifalcon tv 55 inches before 22 days for repair.still now there is no proper update.already getting delayed please take action on this

Ticket No CLJWY[protected] - We had launched a complaint 15 days back and not resolved till now, couple of times we had called to customer service but worst response, not having any update with them not providing any information in the same, product is in extended warranty, please look into the same and help us to resolve the issue.