Jeeves Consumer Services Complaints & Reviews

I have purchased extended warranty on 6th July 2020 from installation guy (Jeeves employee) he had given wrong commitments after paying the amount I received email from Jeeves with T&C . Once I looked into the T&C I realized that whatever commitments are given by the Jeeves are not met with the T&C. So I decided to cancel my extended warranty immediately called the customer care and requested for cancellation. After 2 days (On 12th July 2020) I received an email to send bank details to get refund. As per their request sent all my details. Till today (18th Aug 2020) haven’t received refund. Daily I am calling customer care and writing emails to them, but no one is responding to it. Please help on this.

I had raised a request on 13th july 2020 under complete mobile protection plan jppoffk2245452. Pickup scheduled on 18 july 2020 & picked up the mobile on the same date. More details to follow, registered date - 13 july 2020 registered mobile no. [protected] claim request - iw[protected] as per your policy mobile should be delivered within 10-15 working days from the pickup date. But unfortunately, it is not delivered yet. I had many calls & emails to support but no one can resolve my issue. Everyone asks to wait for 5 working days more, our backend team & responsible team will contact you. But already i waited for more than 1 month & the policy period, still, i haven't received any resolution for the claim request. I want my mobile back in repaired condition as soon as possible as well as i want compensation 10 times of product value for waiting more than the policy period and mental harassment, fraud, fake commitment. Please do the needful.

On August 4 i filed a complaint about laptop made 16 calls. Everytime they promised me that technician will contact you in 48 hours. This same reason was given to me 7 times. On August 15 one customer service representative told me to go to a physical service center in Mangalore if i needed it in emergency. It was another lie. I went there and i was told they wouldn't repair. Then next two representatives promised me that i will receive call from the manager in 2 hours . It was also a lie.

Display broken so please resolve it repair tv

My iffalfon49f2a tv stopped working and claim registered. After 3 weeks tech visit happened and he place order of defective part. Its more than 3 weeks part is not available and total 1 and half month passed after claim registered.

Customer service dont have information when part is available

Claim team said same thing.

Support team reply that not able to repair will give you refund then again some other guy said part is pending.

Overall no one have concrete information and they are just playing with patience

Description-ewjv[protected]
Hsn/sac code - 998599
Original invoice no. Invdg-f1-cneed7qcyqk0706a58er1d6gc[protected]

Mi tv 32 inch display boken so please rapair my tv.

In front of my house sewerage pipe was leaked and overflow water coming into the road. So i will request to municipal corporation Chandigarh, please take action and changed the breakage sewage pipe.
House no. 2001/2 sector 32c Chandigarh near st.anne's school. Mobile no. [protected]

I claimed screen protection plan of "vivo z1x on 17th july 2020, on 18th july it was picked up by them.

I was assure that my phone broken screen will be repaired in 10 to 15 business days as per your policy.
I kept calling in that 10 to 15 days for updates but not received any proper response from them.

Every customer care executive told me to wait for 2 days or 48 hours.
Till date i have no call from them.

My plan plan id is"jppoffk2461714, " & claim id ad[protected].

Hi,

Call logged to jeeves customer care on 01aug2020. Sill no one addressed this issue. Please escalate this call and complete it soon.

This is regarding extended warranty with jppoffk968511 for your led tv.
Your claim has been successfully registered and your claim id is cljp[protected].

Regards,
Ruba sathiya.
[protected]
[protected]@mail.com

I have purchased led tv with extended warranty from jeeves through flipkart in june 2019.

After a period, my tv display got dull, upon then i have a raised a complaint to jeeves and they said that it is not repairable and suggested me with refund option.

I have accempted the agreement and then they picked my tv on july 21st 2020 but till now i dint get the refund yet.

Please help me out on this.

It seems it is purely irresponsible from jeeves/flipkart end end.

Thank you

I have purchased a led tv with jeeeves extended warranty from flipkart in june 2019

My tv display got dull, upon then i have a raised a complaint to jeeves and they said that it is not repairable and suggested me with refund option.

I have accempted the agreement and then they picked my tv on july 21st 2020 but till now i dint get the refund yet.

Please help me out on this.

It seems it is purely irresponsible from jeeves end.

Thank you

I have purchased a 50 inch tv from flipkart with jeeves extended warranty in june 2019.

Now, my tv display got dull, upon then i have a raised a complaint to jeeves and they said that it is not repairable and suggested me with refund option.

I have accempted the agreement and then they picked my tv on july 21st 2020 but till now i dint get the refund yet.

Please help me out on this.

It seems it is purely irresponsible from jeeves end.

Thank you

I have purchased laptop from flipkart with that i have purchases jeeves one year more warrenty i am trying to call them none of them is replying no one is picking call. I have paid money for warrenty

Hi, I have extended warranty for my Vu TV, the serial number is 3TE40M18152901FDM433206. My VU television stopped working on from August 04, 2020. I called the customer service number[protected] and informed about it. The customer service executive informed me to send the extended warranty card and product invoice to the email address [protected]@jeeves.co.in and I emailed them on August 5, 2020.
After two days I called the customer service and inquired about my complaint the customer service executive told me that the claim is not registered. I called several times and send an email to them but no action taken by them.
I have been waiting for more than 10 days and my ticket is not registered as of today.

My tv display got dull, upon then i have a raised a complaint to jeeves and they said that it is not repairable and suggested me with refund option.

I have accempted the agreement and then they picked my tv on july 21st 2020 but till now i dint get the refund yet.

Please help me out on this.

It seems it is purely irresponsible from jeeves end.

Thank you

From august 10th i have been waiting for installation process and everyday it has been changing and postponed without my approval because of techinician fault and now i have got updatesthat my installation with be on 13th august and not provided any information of technician. I have attached all the screenshots

Register mobile no [protected]
Am already call in your service center ans email your [protected]@jeeves.co.in email id but they are not given any solution and no one respond on my problem please look into this. Thank you

Hello team,

My self rohit kori and i reside at worli-mumbai,

This is with regards to product hisense smart tv i purchased from flip kart on[protected] and the product got delivered to me on expected date i. E[protected], however with regards to the installation i got the sms from jeeves stating (Case id - finh-dg8fd8-cjyd6d-u35flj-i4ejris) and installation will be completed on[protected] by 8.00 pm.

Since 2 days i have been chasing with customer service executive for the status of the engineer assign to fix my tv but till now i haven't received any confirmation regarding the same also they are only telling that we have forwarded to the back hand team and by eod it will be done.

None of the executive since yesterday has transferred my call to his senior manager to discuss the issue i called more than 8 times since yesterday, its been more than 48 hours and i am really disappointed with this terrible service, hence i request to please take action regarding the same as soon as possible.

Kindly do the needful asap

Regards,
Rohit kori

I claimed protection plan of "redmi k20 pro" on 12th june, on 13th june it was picked up by them.

I was assure that my phone (Blackout of screen and proximity sensor) will be repaired in 10 to 15 business days as per your policy.
I kept calling in that 10 to 15 days for updates but not received any proper response from them.

Every customer care executive told me to wait for 2 days or 48 hours
On 7th of july i received a call and asked to pay 1500 inr processing fees and for my id proof and invoice that was not there in earlier mail.

I agreed for that also, you told me that a payment link will be generated and will be sent to me by mail but not received till date.

After one month they are saying aadhar card is not valid please provide new documents. But in mail there are asking for aadhar card as id proof.

I

We purchased a microwave from ifb from flipkart on[protected] and purchased additional 2 years warranty along with it from jeeves flipkart, which is valid from[protected] to[protected].
When our microwave suddenly stopped working on[protected]. We called jeeves several times but didn’t get any response from them. Then we sent our 1st mail to jeeves support on[protected]. On getting no positive response we followed up on the same mail on[protected],[protected],[protected],[protected],[protected] and[protected]. Even after that we didn’t receive any positive response from jeeves apart from “we are looking into it”.
Then we made a complaint in social media platform (Tweeter) to flipkart[protected] and followed up on it[protected] and[protected]. Even then we didn’t get any positive response. Finally, after being chasing flipkart and jeeves for more than a month we called ifb and got it repaired for ₹2500 (₹2150 repair charge+₹350 technician charge) by paying from our own pocket despite having warranty.
Finally today on[protected], we got a call from flipkart saying we are working kn your complaint please provide us some more details and time.

Below are the additional warranty purchase details from jeeves flipkart:

Details:
Plan name extended warranty 2 year by flipkart protect
Plan id jppoffk1258379
Plan start date dec 21, 2019
Plan end date dec 20, 2021
Device name ifb 25 l convection microwave oven
Device model 25sc4
Device serial number [protected]

Please help to look into this and take necessary action against jeeves/flipkart.