Jeeves Consumer Services Complaints & Reviews

I had purchased a thomson tv b9 pro from flipkart and got it covered under extended warranty from jeeves with policy no. Jppoffk319615 valid till jun 21. My tv got issues in the month of jun 20 and i had reported the issue to jeeves on 16 jun 20. Since then they are delaying every service from registering complaint (Raising ticket) to technician visit for inspection of product. Finally one fine day in jul their technician visited and told that tv panel was needed to be changed and since the cost of display panel was more than the 70% of total cost of the product (Rs. 19, 999.00) jeeves agreed to refund the product amount. After applying their policy / formula for depreciation value they agreed to pay rs 13999.00 post the defective product pick up. Finally after so many calls and mails they picked up the product on 13 aug 20 and told me to wait for 7-8 working days for the refund, it is as per their policy. Now its almost 01 month since they picked up my product and i have not received my refund and i am not getting any response from them except one reply "sorry for the inconvenience, your matter has been escalated to concern". Its more than 03 months since i raised this issue and my claim has not been settled and it seems they are not in a mood to settle it anytime soon. I am forced to approach to you because of their unfair practice and unnecessary delay. Hope i will get a response and solution.
Regards

Sahil sharma
Petty officer
Indian navy

Hi team,

I have raised a complaint for my bpl washing machine not working fine. I have been chasing jeeves support team from 4 months & still there is no resolution for the same.

I have again & again given the product invoice & extended warranty invoice to different teams.

Finally the ticket was raised with ticketid 0g19ewknscs-2597930 on 20th july. The mechanic came & told me that some part is not working & will be fixed in 1-2 day.
After that i have only received 1 sms that my ticket has been resolved. Without resolving the issue they closed the ticket by themselves. And they didnt share the reason why the ticket was closed without resolution.

Since then i have already called many a times on support no.[protected]. On both the occasion i was assured that they have mailed to the concerned team & within 48 hrs the issue will be resolved.

Finally they raised another ticket on 4th august ticketid 0h4ewknscs-2743969. Which they also closed by themself and i received sms that service has been completed.
For which again i have to mail & call the support team.

Finally the complaint was register with ticket id 0h4ewkascs-2750321 and mechanic came to visit house on 5th august and told that a part need to replaced which he will replace in 1 week or 10 days.
Now its more than 1 month the support team is not providing any support. I have already mailed & called them several times. They have even not shared the escalation matrix even after requesting so many times on mail.

The warranty is of no use as i am not able to use this product from months. I want my machine to return & money refunded for the same.

My complaint id is EW[protected] but till now I didn't get my refund, already 1 month over, kindly check and resolve the issue at the earliest.

I had raised a service request on 27th aug 2020 for my television purchased with jeeves extended warranty.
The service person was assigned on the following day and he had raised a ticket for the same.
I was informed by the service person that i will be receiving a mail within a week stating whether the company will replace the tv or refund the amount.
But i haven't received any mail.
It's been more than 10 days since i heard from the team.
I had called the customer care today (08th sep 2020) and i was informed by the executive that the product will be picked up from my place within 72 hours and post which the refund amount will be credited.
However i would like to receive an acknowledgement from your side regarding the status of the ticket and that the product will be picked up within 72 hours and post which the refund will be credited.

Still now i didn't get any response regarding my claim.

I have taken a jeeves complete mobile protection plan (For 1 year) during purchase of mobile from flipkart. Complete mobile protection claim iw[protected]
After 6 months my mobile touch stopped working. Than i have raised a complaint to jeeves (On 12 aug'2020) but i have waited for 8 days & pick-up was not done.
I have again called to customer care and they have raised the complaint again (On 20th aug'2020) and pick-up was done on same day & delivered to service center on next day.
After one i got mail from service center that there is a liquid damage in phone & i have to pay for repair. Since that day i have been chasing to customer care team every time they asking wait for 2 days. Every 2 days span i am calling but they are not giving any status of my mobile.

We had purchased onida led tv and extended 2 yr warranty from jeeves consumer services pvt ltd from flipkart. Tv gets hanged on start. We had complained and technician came and said some part has problem and he never came back. Jeeves people does not reply to email or call. These should be banned.

IAM prudhvi raj
Plan ID: JPPOFFK654284
I given the device to jeeves protection on October 7 2019, but still they are not giving any response.
Whenever iam calling they are simply saying, wait for 5 business days and they will contact you. Even though I am wait for some days, they're saying that, what can we do, if backend team is not responding.
They are shouting at me.
And I attached a screenshot of how many I call to the jeeves protection.
Please solve this issue.
Thank you

Instalation of dressing table.
Not installed yet. Moreover. The technician missbehaved and acted weirdly.
No sanitiser no face mask during this pendemic.
Took service charge also of rupess 500.
Registered mobile number.
[protected]

Claim ad[protected] the device was received at your service center on 22 july 2020
The device still remains at your service center its been over a month now even though the device is serviced it is not been dispatched
I would definitely not recommend jeeves to anyone
Rather just get it fixed at a local store

I bought a led tv on 21.06.2019 from flipkart with extended warranty of jeeves consumer services pvt. Ltd. It's order id-od[protected]. After a year my led has some problems so i claimed my policy on 24.06.2020. After arround a weak jeeves send his technician and check the problem and he confirmed to the jeeves and he gave me the commitment we will fix your tv problem within 15days right now we dont have part of this product we can...

I had purchased Realme 5 phone from flipkart and also availed the complete protection plan from Jeeves Consumer services.

Customer care :[protected]

JPPOFFK2323055 is registration number and I created a complaint with reference ticket CMP[protected]( registered on 27th August 2020)
They registered a complaint under non damage and informed me a pick up will be arranged in 4 hours. However to my surprise in the next call they asked me to pay 1000rs and send pictures of the phone. I instantly sent picture of the phone and even though there is no physical or any type of scratch, they took another complaint under damage section and insisted me to part 1000rs or take 3000rs compensation.

These people are big time frauds and their customer and email support team is good for nothing. They are misguiding the customer and playing with words in order to harass the customer to the extreme. I have called them several time and they have been just telling me their manager who has authority will call me and that never happened. I requested on phone and email to give me higher authority number or email address or any other contact info, but these people are hell bent when it comes to customer claims. I will further register grievances with Flipkart for this harrassment caused to me and mental tension I am taking on my head because of this pathetic service provided by Jeeves.

1} july 1st product stopped working
2} after multiple attempts on 7th july claim get registered
3} it reschedule again on 18th june.
4} on 27th july tech visit done and service person said main board need to replace
5} after multiple call email finally yesterday on 25th aug part arrived and still issue not resolved and now tech guy said other part also need to replace not sure what diagnosed he did at first visit. That too not sure that another part will solve this issue.

Overall its closed to 2 months now again have to wait for another part frankly speaking guy dont have expertise to id issue.

30 days service policy crossed, part still not available still they asking me to wait for part rather than providing refund.

I have complaint for my led tv 9 july 2020 and 13 july service engineer came and request for repair part and now weekly call email for which time tv will be repair they part not available now 1 and half month for part pending. i have email call according if jeeves not able provide part refund amount but they make fals promise we repair system. they have not any system to repair they are just cheat customer take money for extended warranty. this type should block from and flipkart that type company promote cheater company

Hi,

With reference to below mentioned plan and claim id:

Plan id :- jppoffk233412
Claim id:- cljp[protected]

I registered a complaint on 6th aug'20 related to my vu led tv and a technician was assigned to visit my home and check the issue. Technician visited on 8th aug'20 and i was told that he has registered a request with his team for the part that was not working and it will take 1 week. Since then i have not heard from these guys. I have been following up on email and calling their customer service everyday but everytime i get to know different things. Now it's been 3 weeks and issue still unresolved, i have informed flipkart team as well on 20th august but seems these guys are in the same boat. There branch office in hyderabad don't answer phone seems jeeves has updated incorrect information on their website.

Date of the incident: 6th august 2020

Full description: my laptop is under 2 years extended repair plan (Purchased from flipkart along with the laptop). I am following up with them since 6th august but the repair is still pending. They say that they will assign a technician for on-site visit within 48 hours but it has been almost 1 week since then and i am yet to see the technician. Multiple calls were made but resolution is still not in sight.

Desirable resolution: technician should be assigned for on-site visit so that laptop can be repaired asap.

Hello,
I was repaired my device under plan id - jppoffk3044685 and claim id - iw[protected]. My mobile is delevered in 14/8/2020 and this is not repaired properly, bacause i was raise the complaint for screen, fingerprint and auto switch off, this is the problem of my device. Company repaired only fingerprint, display and auto switch problem is assitive. And one more when i picked my device the sim tray is also picked up with deviec but then my device is delivered the sim tray is missing other way i was not received sim tray and i am complained the customer care but no one is solve the problem like ignoring the complaint and i want replaced my device...

Regards
Rohit
Mob no [protected]

Hello,
I was repaired my device under plan id - jppoffk3044685 and claim id - iw[protected]. My mobile is delevered in 14/8/2020 and this is not repaired properly, bacause i was raise the complaint for screen, fingerprint and auto switch off, this is the problem of my device. Company repaired only fingerprint, display and auto switch problem is assitive. And one more when i picked my device the sim tray is also picked up with deviec but then my device is delivered the sim tray is missing other way i was not received sim tray and i am complained the customer care but no one is solve the problem like ignoring the complaint.

Regards
Rohit
Mob no [protected]

I have taken extended warranty for my mi tv. I have complaint regarding tv issue 3 months ago. Engineer came and checked the tv. Tv motherboard need to be changed. Company assure for refund. I requested for replace. Now they havr cancelled my ticket. I called so many times to reopen my ticket. I mailed them also. They are not responding.

The Vision star seller give me used POCO M2 Pro 6/64gb blue smartphone.I ordered this phone on 14th july 2020and I got delivery by seller on 28th july 2020.
In this 2 weeks long period they provide me used phone which is once returned by the another customer and when I request to replace, they intentionally late the technician visit two times and the replacement policy date expired. Now the flipkart saying that the seller denied to replace. In this way The Flipkart, Vision star seller and The Jeeves consumer service pvt ltd. doing fraudulent work and making foolish to customers. They looted me by 15, 000/- by giving used phone and advising to go for Mi service centre.

I have purchased extended warranty on 6th July 2020 from installation guy (Jeeves employee) he had given wrong commitments after paying the amount I received email from Jeeves with T&C . Once I looked into the T&C I realized that whatever commitments are given by the Jeeves are not met with the T&C. So I decided to cancel my extended warranty immediately called the customer care and requested for cancellation. After 2 days (On 12th July 2020) I received an email to send bank details to get refund. As per their request sent all my details. Till today (18th Aug 2020) haven’t received refund. Daily I am calling customer care and writing emails to them, but no one is responding to it. Please help on this.