Jeeves Consumer Services — Complete protection plan refund

Plan Details: Plan ID: CPJVO[protected] Plan Start
Date: 30/10/2021 Plan End Dare: 29/10/2024

I tried to register my complaint from 31/10/2021 but they registered my complaint with great difficulty after so many days(18/11/2021).After that he asked me for account details through mail. I sent him the details on the same day (18/11/2021). Since then till today these people sometimes give time of 8 days, sometimes they give time of 2 days. It has been more than 1 month while doing this with me. But this company is giving me only time till now. Please help me to get my refund of Rs.1920. Because jeeves just says "Dear Customer,
Greetings from Jeeves! We are sorry for the inconvenience and delay caused. We have already forwarded the issue and waiting for the update from the concern team, once we get an update we will update you on the same at the earliest. "But nothing happens beyond that