Jeeves Consumer Services — Display Issue - Vu Ultra Smart 32"HD Ready LED Smart TV

hitesh.sewani

from Powai, Maharashtra

Address:

Chembur

Claim ID: EW[protected]

This is in regards to my Vu Ultra Smart 32" HD Ready LED Smart TV purchased from Flipkart on 29th September 2019. The 2 years extended warranty for the same was purchased on 3rd October 2019 when the technician came for installation of the TV.

The original warranty of 1 year got expired recently. During the warranty period, the TV has already been replaced once for the display issue itself (there was a black spot on the display). Now again I am facing another issue with the TV wherein the display goes blank, but we can still hear the audio. I called on the Jeeves helpdesk number and raised this issue, and was suggested to share the original purchase invoice for the TV and warranty, which is already done.

While the issue was raised on 25th Nov' 20, the requested documents were shared on 26th Nov' 20. I've been following up on customer service phone number who simply ask to wait for 2 more days and there is no response over email at all.

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Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2020

Jeeves Consumer Services Customer Care's response Dear Customer,

Thanks for writing to Jeeves.

This is Arun prasath from jeeves support. I will be assisting you in handling your issue for resolution.

We have gone through your mail regarding the service.

Kindly share us your ew registered mobile number / plan id / product invoice and extended warranty invoice in jpg or png image format with under 2 mb.

Thanks,
Arun prasath
Jeeves

Dec 14, 2020

Updated by hitesh.sewani I've also attached the JPG for the Flipkart invoice for my television and the extended warranty purchased from Jeeves. The IMEI no. for the TV is 3TE32M19011501E3HA15447, while the product for the 2 years extended warranty purchased from Jeeves is JWEBOI2AH4976.

Dec 14, 2020

Updated by hitesh.sewani I received a call from someone (+91-[protected]) claiming that he is a Jeeves representative and asked to enter a code in my Google Pay account to get a refund of 10, 567 INR against the complaint I've registered. I found it fishy/phone scam and hence asked to send an email about the same. Can someone from Jeeves please confirm if this was a legitimate call?

Dec 15, 2020

Updated by hitesh.sewani Can someone please respond?

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Comments

hitesh.sewani

from Powai, Maharashtra

If someone is even reading this note from Jeeves, please be informed that it's been over 15 days, 7 email reminders, and over 10 calls to the customer support phone number and yet no response. This is frustrating and the worst part is there is no escalation point and no one is bothered. I would like a refund for both my extended warranties purchased from Jeeves and also would raise this with Consumer Court to get a rebate of the amount I'll spend to get my TV repaired. I made a huge mistake by trusting Jeeves; should have purchased the extended warranty directly from VU instead.

Please let me know the process to claim my refund as no action is being taken at all.

hitesh.sewani

from Powai, Maharashtra

Shared over the email, however, sharing it again here. My phone no. is +91-[protected].