Jeeves Consumer Services — lack of response on complaint resolution

I am writing to express my deep concern regarding the lack of response and delay in resolving my complaint. I raised a complaint on 10th May for phone damage and submitted all required documents on 11th May, expecting reimbursement within 8 days as per your company's policy. However, despite multiple follow-ups, there has been no progress. Customer service representatives have provided conflicting information, with the latest update stating that the documentation is still under process after 12 days. I urge you to address this issue promptly and provide a clear timeline for the resolution.