Complaint against:- Jeeves consumer services Private Limited
I have purchased product on Dec 2021 Motorola smart led tv with 3 year full protection plan by Jeeves Consumer Services
28 Oct 2024 i have faced the distorted noise issue on tv restarting, as per policy i have called to jeeves customer care they registered my case no below received on text,
Case id: FLRM-6Ui62A-PG58MJ-WG0AF6-BY8T7PL.
On 28th they assigned a technician to inspect the Tv and he visited on same day and confirmed that speakers have problem and took the photo of the TV and serial number. And he request the purchase details and asked me to send his WhatsApp number. I did it.
On 31st he again visited to take the speaker photo to confirm the speaker model and i asked him how many days it takes to replace the speaker. He replied it will take 7 to 10 working days.
After 10 days I call him he said spare not available so Support team will contact you for further updates. So i am waiting for their call.
On Nov 16 th i received a mail mentioned that they can't reach me so please give the alternative number to discuss about the refund. I replied that message but the message was not accepted by recipient.
On Nov 18th i called the Jeeves support and they explained that due to spare parts not available we will escalate the case to refund team as per them you will get 70% as refund money of the purchase value.
So i replied please wait for a couple of days to confirm. She agreed and said "Please take your own time sir".
On Nov 20 i call them to confirm but the guy in customer care said that my claim was cancelled due to some technical error and he will reinstate the claim and it takes 24 to 48 hours to proceed. I accept and tell him i will call you after 2 days please update.
From that day I called them 2 days of time interval ever person in the customer care repeat the same answer until Dec 03. "Your claim has some technical error so we escalate to technical team to resolve it and update ASAP.
But until today there is no solution and they are trying to cheat the consumer who purchased the extended warranty.
Because my warranty expires on Dec 31 so they don't want to refund the money.
Thanks
Sathesh
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