Jeeves Consumer Services — Refund for Order ID OD[protected] not received

I had ordered Motorola ZX 164 cm TV (OD[protected] on 25th June'2020.
Currently TV isn't functional and Jeeves team has declared it beyond repair.
My wife has raised a request for refund. Jeeves team has send the refund link to the registered email id which is not functional.
The problem here is my Old email doesn't exist anymore and i want the refund link on my updated email-id chetan.[protected]@gmail.com.
It has been almost 3 days after my request, neither i have received the refund link and nor my email-id is updated. Such a pathetic support service.

Policy no is CPFK[protected]