Jeeves Consumer Services — registered a claim# cmp[protected] on july, 24 2019 and took processing fee of 500/-. now they are saying pin code is not serviceable.

Address:

Guntur, Andhra Pradesh, 522601

Hi,

I purchased jeeves mobile protection plan along with mobile from flipkart. On jul 24th
2019 made a claim to repair my mobile. They asked me to pay 500/- as non refundable amount for the service. I paid the amount and followed all the instructions given by jeeves consumer ltd. They given pickup to bluedart and no one came or called us regarding pickup. After three days got message saying pickup was cancelled. I called jeeves they said in 72 hours re-pickup will be arranged. After 72 again i called to know the status as usual they said logged complaint with the backend team they will call back in 72 hours. There is no response from jeeves so i called again and getting same response everytime as in 48 hours we will arrange a pickup. Again today they are saying your area is not serviceable. My question is if my area is not serviceable how mobile was delivered by flipkart and how jeeves took money from me without knowing my area is serviceable or not. And lucky they are in india and it is heaven to all this kind of companies. Any one can loot indians money by just saying we do all magics at the time of proposal after that they never do as they promised.