Dear Consumer Complaints Forum,
I am writing to lodge a formal complaint regarding the inadequate service provided by Jeeves, which has caused significant distress and inconvenience over the past 1.5 months.
Product Details: (Invoice also attached)
Product: OnePlus Y1S 108 cm (43 inch) Full HD LED Smart Android TV with Android 11 and Bezel-Less Frame
Order ID: OD[protected]
Order Date:[protected]
Invoice Date:[protected]
Invoice Number: FAIGTS[protected] (Tax Invoice attached)
CIN: U51100TG2015PTC099239
Issues Faced:
Unclear visuals on the TV
Non-functioning internal WiFi
Service Experience:
Diagnosis: An executive determined that the motherboard needs to be replaced for visual clarity, and the internal WiFi module needs repair.
Technician Visit: Despite a technician visiting my home, he arrived with an opened and old motherboard instead of a new, sealed one, and installed it in the TV (as shown in the attached picture). He mentioned delays and lack of dispatch from Jeeves.
Customer Care: Multiple customer care executives, including "Ankur", have reassured me without any tangible resolution and have refused to provide the service center's contact number.
Concerns:
The technician indicated that the delay was due to a senior officer at Jeeves who is responsible for handling these issues but does not check requests or send the parts on time. He send the message to jeeves in front of me in december requesting for new motherboard & wifi part.
The technician did not bring the necessary parts during his visit, citing delays from Jeeves.
Request: I urgently request the immediate replacement of the motherboard and the repair of the WiFi module to restore my TV's functionality. The prolonged delay and unfulfilled promises from Jeeves are unacceptable. If Jeeves cannot honor its claims, it raises serious doubts about the credibility of their services.
I hope this forum can assist in expediting the resolution of my complaint. Your intervention would be greatly appreciated.
Regards, Jyoti Choradia
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