I am writing to express my serious dissatisfaction with the handling of my complaint regarding laptop protection, which I have been following up on for the past 22 days.
Initially, the assigned engineer refused to visit and arbitrarily closed the case. After escalating and requesting a different engineer, the second technician arrived after a 15-day delay and picked up the laptop. Shockingly, I was then contacted by the first engineer, who asked me to pay ₹3, 000 directly into his personal account — despite my device being covered under complete protection.
Following this, I lodged another complaint and was assured by your team that I should not make any payment and that the issue would be escalated to a higher authority. I was promised a callback, yet five days have passed with no communication.
Today, I contacted customer service again and was informed — incorrectly — that I must pay ₹3, 000. When I requested to speak with a supervisor, I was told none was available. I’ve now been kept on hold for over an hour with no resolution.
This is entirely unacceptable. I paid for professional service and complete protection — not negligence, misinformation, and demands for unofficial payments. I expect immediate and actionable resolution. Was this information helpful? | 
Post your Comment