Dear Jeeves Senior Management Team,
I am writing to escalate a critical issue regarding my phone (Policy ID: #PCMFLKV[protected], Brand: Infinix, Plan: Complete Mobile Protection, Status: Claim_In_Progress), covered under the Jeeves Protection Plan, active from[protected] to[protected]. I previously contacted your support team on [insert date of previous email, e. g., DD-MM-YYYY] to report a microphone issue and requested repair under the active policy. Despite providing all necessary details, including invoice documents, I was informed that the repair cannot be processed due to an unspecified issue, and I have received no further updates.
I am deeply disappointed by the lack of communication and resolution from the Jeeves team, as I have been unable to connect with your support staff despite multiple attempts. This delay and unresponsiveness are causing significant inconvenience, and I urge you to address this matter with the utmost urgency. I request immediate action to process my repair claim and a clear update on the status of my request.
Please treat this as a formal complaint against the irresponsible handling of my case. I expect a prompt response and resolution to restore my confidence in your services. For your reference, I have reattached the relevant invoice details.
Thank you for your immediate attention to this matter.
Best regards,
Najad EK Was this information helpful? | 
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