Jeeves — not getting refund of 80%

Address: Kheda, Gujarat, 387001

Website: Jeeves.co.in

I filled a complaint about my mobile which had liquid damage on 10 August 2019. Then on 25 August I got call from Jeeves they told me cannot repair my mobile as no parts are available so they told me they will give 80% refund of my mobile amount within 5 days.
But it has been 10 days and no refund us given to me and whenever I call customer care they give me different excuses every time.
I demand my refund as soon as possible otherwise I will have to take legal action.
My name is Aadesh Saraswat and my mobile number is [protected].
My claim id is AD[protected] and my plan id is JPPOFFK1564817.