[Resolved] Jet Airways — bad handling of luggage

Tulika Karmakar

from Noida, Uttar Pradesh

Address:

Kolkata, West Bengal, 700040

I availed a flight from kolkata to Delhi (service provider : Jet Airways, PNR:NXHSIA on 20.07.2018). When I received my luggage from the belt I found out that the wheel of my trolley was missing. My luggage was quite heavy. I had to face a lot of trouble carrying such a huge bag without wheels. I don't know what to do right then. But I expect that the authority must look into the matter and take necessary steps. Why should a bag be so badly handled by the staffs that the wheels get detached? Also I will not be able to use that bag anymore.

Thanks,
Krishna Karmakar

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Aug 28, 2018

Complaint marked as Resolved

Jet Airways customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

Jet Airways Customer Care's response Dear Guest,

Thank you for sharing your experience with regard to your travel on Jet Airways.

Would request you to please write to [protected]@jetairways.com with your PNR/Ticket details.

Regards
Guest Relations
Jet Airways (India) Ltd. | Kaledonia, 4th floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
Working Hours: Mon-Fri[protected]hrs
[protected]@jetairways.com | www.jetairways.com